Chargeback Analyst II

We Are Teva

We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.

The opportunity

Position Summary:  

The Chargeback Analyst II will be responsible for the timely review and validation of debit memos submitted for chargebacks through Model N Flex with complete accuracy.  The incumbent will also resolve chargeback errors, communicate with wholesalers on a daily basis and manage chargeback accounts resulting in more than $8B in annual chargebacks.  Proper issuance of chargebacks allows for indirect sales data to reflect accurate data used for sales and customer incentives and profitability analysis. The specialist is responsible for doing analysis of accounts, using internal reporting tools, to identify associated error/dollar trends and will report results to management.

 

Essential Duties & Responsibilities:

• Analyze daily chargeback transactions to ensure chargebacks are accurately issued within 3-5 days in Model N Flex system. Primary analyst responsible for researching and investigating chargeback errors to proactively mitigate systematic issues with accounts.  Provide analysis of accounts for management review.
• Must possess client interface skills relevant to communicating via email, phone or face-to-face.  This person is the primary contact for customers, national account managers and inter-departmental areas (pricing, accounts receivable, government pricing, finance, returns, rebates, IT and EDI). Act as lead and expert in all aspects of Wholesaler accounts. Ability to identify issues with accounts that could lead to revenue leakage and notify management while providing potential solutions to resolve issues.
• Analyze and provide results of indirect sales reporting to Teva Account Managers, Branded Business Unit and Government Pricing team.  Identify trends associated with wholesaler Chargeback submissions/dollars and communicate impact to management.   Must be proficient in excel.
• Manage relationships with Wholesalers. Provide trends of errors to wholesalers, or internal customers, in an effort to resolve errors, and prevent revenue leakage.  Lead for regularly scheduled wholesaler conference calls.  Prepare agenda’s, coordinate with attendees, provide issues and suggestions for solutions, document meeting notes and ensure all follow-up items are tracked to completion.
• Analyze customer deductions to determine if valid and work closely with the Accounts Receivable team to provide support to resolve chargeback deductions reconciliation issues.
• Primary contact for Sox, PWC, external audits, internal audits (functional audit team). Investigate and analyze all audit claims to resolution and provide documentation supporting the outcome.    Work closely with Rebates team to reconcile discrepancies between rebate claims and chargeback indirect sales in an effort to identify possible revenue leakage.
• Identify Model N and EDI system issues and coordinate with Teva IT/EDI as well as wholesaler IT/EDI to expedite resolution.  Must summarize issues for tracking and for presentation to management.

 

Your experience and qualifications

Any equivalent combination of education, training, and/or experience that fulfills the requirements of the position will be considered.

 

Education:

• High school diploma or GED equivalent required
• Bachelors preferred

Experience:

• 0-1+ years experience in a corporate or pharmaceutical setting in functions such as Accounting, Finance, Customer Service, Marketing, Memberships/Chargebacks or performing analysis in a corporate environment preferred

Knowledge, Skills, Abilities:

• Experience with Microsoft Word and Excel required
• Experience with Model N Flex preferred.
• Ability to work independently and with a team.
• Good verbal and written communication skills.
• Organized, detail oriented
• Ability to manage changing priorities.
• Good Problem Solving Skills

Compensation Data

The annual starting salary for this position is between $78,720 - $103,320 annually.  Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate.

How We'll