Jobs and Careers

Manager, Cash & Collections

United Statesfull_timeVerifiedPosted 8 Aug 2025

About the role

About the Role As the Manager, Cash & Collections, you will be responsible for overseeing the procedures and processes to reduce the amount of unpaid debt the company incurs, including negotiating extensions or payment plans with customers, as well as the write-off of bad debt to minimize the company’s potential loss of revenue/income. This role will also be responsible for evaluating and implementing tools and technologies to help assist in building processes and best in class practices. In addition to collections, this role will be responsible for managing cash balances and investigating & reconciling customer payment issues. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OR, TX, VA or WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option. What You’ll be Doing

Apply payments, verify bank payouts, & investigate unreconciled payments
Review customer accounts for collection risk and follow up with customers/account managers on delinquent accounts
Communicate with customers to resolve disputes, manage payment plans, & negotiate payments
Monitor and reduce Bad Debt, DSO, & Aging Accounts
Manage monthly accounting close efforts, including accounts receivable reconciliation, bad debt calculation, cash & bank account reconciliations
Develop, implement and maintain desktop procedures for on-going cash and collections activities
Update and maintain the company’s cash collections policy as business processes evolve and accounting standards change
Monitor, recommend, and implement improvements to current methodologies and practices
Direct and oversee all collection procedures to ensure compliance with laws and regulations
Implement and maintain collections software and technology tools
Assist in the quarterly and year-end audit process
Prepare journal entries
Lead/participate in special projects as needed
Other duties as needed

About You

Bachelor’s degree in accounting or finance required.
3-5+ years’ experience with Revenue/AR/Billing/Collections in a fast-paced SaaS company.
In-depth knowledge of revenue recognition standards (ASC 606).
In-depth knowledge of credit loss accounting (ASC 310).
Excellent negotiation and communication skills
Experience in regulatory compliance within the collections industry.
Proven track record of meeting or exceeding financial targets.
Experience with NetSuite required; experience with SuiteBilling a plus [MV1]
Experience with Stripe required; experience with SuiteSync a plus

About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.We help you prepare for your financial future with our 401(k) plan.We prioritize your work-life balance with our unlimited PTO.We reward your work with opportunity for growth and advancement. Additional InformationThis position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race