Operations Manager - LV Regional Laundry - Full-time (Horseshoe LV

This is a manager-level position responsible for running the department’s employee relations daily functions. The Operations Manager will counsel employees regarding work-related issues and act as a liaison between employees and management to resolve issues and facilitate resolutions. The Operations Manager will understand and ensure compliance of three Collective bargaining agreements while supporting and enforcing Company/department policies, practices and protocols. Support and oversee the daily functions of the facility’s front office. 

Job duties include but are not limited to the following:

• Able to handle sensitive and confidential matters with the utmost integrity. 
• Position will oversee and support the laundry scheduler on meeting daily and weekly deadline assignments, employee concerns and/or disputes regarding, PTO, vacation, holidays, holiday bids, work shift bids and vacation checks while adhering to all three collective bargaining agreements. 
• Oversee two front office administrative assistants ensuring accuracy of payroll and timely reporting. Adhere to deadlines on a daily, weekly, bi-weekly and monthly basis. Investigate and resolve escalated payroll issues/concerns in a timely manner. Provide reports, process adjustments, assist in payroll investigations as needed. Provide reports, pay stubs, attendance records, clock in/outs, adjustments, sick pay to HR and union(s) as requested. 
• Provide coaching and assistance to employees and management on work issues/challenges, policies and procedures, union contracts, interpretations, and employee relations matters. 
• Manage employee relations issues, conflict resolution and investigations in a fair, equitable and consistent manner. 
• Will support team compliance to company and department policies and procedures.  Position may be required to issue discipline for violations to those procedures.
• Attends and participates in meetings not limited to: step one, grievance, union, negotiations and department.
• Provide training such as harassment prevention, leadership and employee relations/complaint to reduce future complaints and liability. 
• Process promotions, job changes, status, salary changes, terminations as needed. 
• Maintains working relationship with union representatives and adheres to labor contracts by monitoring day to day implementation of policies concerning wages, hours and working conditions. 
• Responsible for standard and electronic file maintenance, processing designated terminations, completion of separation of employment as requested. 
• Issue discipline, suspensions, or separation of employment as needed. 
• Ensure department is in compliance with all policies/procedures Company handbook and union contracts. 
• Consistently demonstrate professionalism in communication skills, establish and maintain relationships with team members at all levels for the purpose of providing a culture where employees feel comfortable reporting potential violations or misconduct. 
• Partner with property HR for support on complex or sensitive work or employee relations issues to ensure a fair and consistent enforcement of policies and practices. 
• Required to work independently and prioritize duties with minimal supervision to meet deadlines. 
• Develop and manage employee recognition programs. 
• Coordinate employee engagement food/activity to build morale and productivity. 
• Perform other job-related duties as requested.

Minimum Candidate Requirements

• 3 years primary experience in Employee Relations
• Union environment a plus. 
• Excellent verbal and written communication
• Excellent negotiation and conflict resolution skills
• Excellent organizational skills
• Excellent time management skills with proven ability to meet deadlines
• Ability to act with integrity, professionalism, and confidentiality
• Ability to type 40-50 WPM
• Strong computer skills including proficient in Microsoft Word, Excel, PowerPoint, Outlook. 
• Must be bilingual to ensure strong communication and understanding with all employees. (English and Spanish)

Work Environment

• Office environment 
• Property back of house locations
• Production floor with varying temperatures
• Extensive periods of walking, standing, or sitting

For over 30 years we’ve set the standard now you can too.  As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement.  This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines.  Horseshoe is the pl