German Speaking Customer Support Specialist (flexible working hours)

About the role:

Forget everything what you know about IT Support: rush of calls, monotone work, no feedback and no interaction with different teams? Not here at Tresorit!

We are looking for a Customer Support Specialist with professional English and German language skills, who loves people, interaction and communication.

This is a full-time position designed with work-life balance in mind, featuring a flexible schedule of approximately 5 shift days per month - typically 3–4 afternoon shifts (15:00–24:00) and 1–2 weekend shifts (9:00–18:00), giving you plenty of time to enjoy life outside of work.

 

Your primary responsibilities:

• Deliver outstanding customer service experience as the main point of customer contact and support through a positive attitude, accuracy and responsiveness
• Bring a solution to every bug/question that our customers may have. It can be technical, or accounting related among others
• Follow up with customers to ensure issue has been resolved
• Track progress and resolution of all issues/incidents
• You will answer to our customers by email, chat or phone when necessary
• Work together with our development teams on issues, own them, manage them, solve them
• Provide administrative support to the Sales team and regional managers

 

Desired qualifications and skills:

• Fluency in English AND German (Hungarian is a plus) and have great writing and oral skills
• Ability to learn quickly and work in a team
• Problem solving attitude and strong interpersonal skills to deal with customers and other departments in the company

 

Preferred qualifications and skills (is a big plus):

• If you've already been in sales or customer care in a technical environment, you'll probably be a super good fit
• If you actually like to listen to people telling you their problems without getting bored/angry, you will be perfect
• Bachelor or Master’s Degree is a plus

 

What we can offer:

Competitive base salary with a wide range of extra benefits, like:

• Cafeteria-system,
• annual  & quarterly bonus,
• private health insurance plan,
• gym subsidies,
• free mobile subscription,
• learning and self-development opportunities,
• flexible working hours & home office opportunity,
• paid parental leave,
• in-office snacks & beverages,
• team building days.