Senior Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Pay: $180000 - $202000 / year + 20% annual target bonus

Location: San Jose, CA | TikTok campus

Travel: approximately 20 - 30%

The Senior Facilities Manager is responsible for overseeing the maintenance, operations, and safety of multiple commercial properties, across all Regions in US, Canada, and support the LATAM Account Lead with oversight of the team of FM’s in the varying client locations. The client organization has a bifurcated organizational structure with a division between Hard and Soft Services. This role is to oversee the entire operations for the Hard Services but to also partner and work closely with the Soft Services Team Lead, and the Account Engineering manager as well.

The Sr FM reports to the Account Lead, and works closely a Team of FM’s to drive, facilitate, enhance and implement organization-wide efforts to ensure that Hard Service delivery programs are developed and managed using a data-driven focus that sets priorities for improvements aligned to client’s strategic imperatives. Specific areas of responsibility include Operation Management, Vendor / Supplier Management, Customer Satisfaction, Staff Productivity and Efficiency.

This position will be responsible for ensuring precision, accuracy, consistency, quality and verify accuracy of operating and project budgets for all regions and sites.  Strong OpEx budget development, analysis and reporting skills, and verifying accuracy of all financial tracking and reporting. Special focus will be given to performance management, Continuous Improvement, standardization of the portfolio. Emphasis should be on a positive and timely response to concerns or needs of the client to ensure service needs and client expectations are exceeded. Very fast-paced client environment with an emphasis on collaborating and executing quickly with the client.

Provides Strategic Client Relationship Management

• Participate in organizational strategic planning while guiding tactical actions and provides leadership for performance and continuous improvement of the Hard Services FM team.
• Participate in global/regional portfolio strategy planning and foster client relationships.
• Prepare impactful presentations with thoughtful summaries, fact-based recommendations, and articulate desired outcomes.
• Ensure optimal functionality of buildings and facilities, focusing on enhancing client occupant experience and program efficiencies.
• Provide leadership for Hard Services FM team performance and continuous improvement.
• Create and manage annual budgets for facility operations and capital improvements, identifying cost-saving opportunities.
• Develop and deliver accurate senior management summary reports (weekly, monthly, and quarterly) on operations.
• Meet, collaborate, and strategize with regional and senior client leaders.
• Drive client initiatives with JLL’s standards of service delivery down to the Account boots on the ground.

Builds and Manages High-Performing Teams

• Advance diversity and inclusion priorities through strategic talent management, including hiring, rotation, and promotion.
• Foster a culture of continuous improvement and innovation by leveraging business intelligence, adopting best practices, and participating in the development of new tools and processes.
• Establish clear goals and objectives for direct reports, providing frequent coaching and feedback to elevate performance.
• Lead and mentor a team of JLL facilities staff and third-party supplier partners/contractors, overseeing staff selection, counseling, appraisals, and personnel actions.
• Coordinate with other departments to meet organizational needs and develop training programs for facilities personnel.
• Function as a senior leader for the Hard Services Group, aligning with Account leadership team, including the Account Engineering manager with whom a partnership is required to ensure compliance and adherence to various JLL standards and requirements.
• Serve as an ambassador for JLL, embodying the firm's core values of Teamwork, Ethics, and Excellence.
• Manage key areas of responsibility including Operations Management, Ven