Change Management Lead (Salesforce / SAP) - Remote

 

 

Job ID:  507715

Exempt

 

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.

 

Job Summary

 

We are looking for an action-oriented individual contributor with a strong drive to execute and deliver tangible results during our Salesforce/SAP implementation. In this role, you will take charge of deploying targeted change management initiatives, directly influencing business readiness and employee adoption. Working closely with the OCM Director and cross-functional teams, you will actively lead change efforts without traditional managerial responsibilities, ensuring that every step of the Salesforce/SAP transformation is executed efficiently and effectively.
 

Job Responsibilities

 

Change Strategy & Execution

• Plan and Act: Execute a targeted change management strategy aligned with our Salesforce/SAP implementation roadmap, ensuring immediate and measurable impact.
• Impact Analysis: Conduct detailed change impact assessments and identify actionable steps to mitigate risks, ensuring a smooth transition for all users.
• Rapid Response: Quickly identify and address challenges, using data and feedback to adjust strategies in real time.

Stakeholder Engagement & Communication

• Direct Engagement: Work one-on-one with executive sponsors, business leaders, and functional teams to drive commitment and resolve issues as they arise.
• Effective Communication: Develop and implement a clear communication plan that delivers timely, actionable messages to employees at every level of the organization.
• Feedback Loop: Lead interactive workshops and briefings to gather direct input and adjust change tactics on the fly.

Training & End-User Adoption

• Hands-On Support: Collaborate with training teams to design and deploy Salesforce/SAP training programs that deliver immediate value to end users.
• Adoption Focus: Drive user adoption initiatives through direct support and action plans that encourage early wins and long-term sustainment.
• Champions Network: Identify and empower Salesforce/SAP super users and champions to foster a community of continuous learning and support.

Organizational Readiness & Support

• Readiness Assessment: Perform ongoing assessments to measure business readiness, ensuring every team is prepared for change.
• Actionable Metrics: Track KPIs to gauge the effectiveness of change initiatives, and adjust tactics based on real-time data.
• Post-Go-Live Support: Provide direct, hands-on support post-implementation to address issues and optimize the user experience.

 

Job Requirements

 

• 7+ years of change management experience with a focus on enterprise or SAP system implementations.

• Ability to develop and implement practical change management solutions, aligned to needs of the organization.
• Strong organizational and project management skills.
• Strong ability to communicate ideas in both technical and user-friendly language.
• Willingness and ability to travel approximately 60+%, and sometimes work odd and extended hours.
• Proven ability to operate as an individual contributor with an action-oriented approach.
• Deep understanding of change management methodologies (e.g., Prosci, ADKAR, Kotter) and a track record of execut