Assistant General Manager

Hotel: 

Norfolk Sheraton

777 Waterside Drive

Norfolk, VA 23510

Assistant General Manager

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Are you ready to showcase your leadership and operational expertise at Norfolk’s premier waterfront hotel?

With 466 rooms and 46,000 square feet of meeting space, the Sheraton Norfolk Waterside Hotel is the perfect place to elevate your career in hospitality.

As Assistant General Manager, you will play a key role in driving operational excellence, team engagement, and guest satisfaction. You’ll support Atrium’s core values—Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork (S.P.I.R.I.T.)—while ensuring a seamless guest experience and a positive, high-performing work environment.

What you will do:

The Assistant General Manager will be tasked with the following duties, responsibilities, and assignments: 

• Responsible for the property’s operations in General Manager’s absence; 

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline 

• Ensure daily inventory is managed to maximize all potential Rooms and Food & Beverage revenue;   

• Participate in development of short and long-term financial and operational plans for the property;   

• Assist the General Manager with development of profit and loss statements, budgets, and financial forecasts;   

• Achieve all guest service standards, constantly seeking ways to improve products and services, as well as increase volumes and profits.  

• Receive and respond to guest complaints in a timely manner;   

• Ensure compliance with all Atrium policies and procedures, as well as all local, state, and federal laws and regulations;  

• Empathize and engage with associates to drive hotel culture and embrace Atrium core values; respect, service, inclusion, teamwork and perseverance; 

• Support proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of house and exterior using the processes and systems developed by Atrium;  

• Manage loss prevention and risk management policies, safety standards and claims reporting.   

• Maintain a security function to protect the assets of the hotel and the personal safety of associates and guests; 

• Continually gaining proficiency in the