Sr. Customer Supply Chain Specialist

Senior Supply Chain Engineer

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

A challenging supply chain engineering position for academic professionals with experience in supply chain management and optimization. Are you a talented supply chain professional looking for the next challenge? Do you get energy from solving problems and finding solutions when the stakes are high? Can you execute diligently while thinking smartly on how the process can be improved? Do you want to have a core planner position in a fast changing and demanding environment to secure enables your teammates and your business partners be a little more self-sufficient versus you being the gatekeeper of the information availability against agreed costs at customer site?  If this is the case – please reach out so that we can meet and further discuss this opportunity

The Customer Supply Chain Sr. Engineer position will be responsible for analyzing and delivering optimized solutions where the supply chain teams can execute US Logistics tasks related to escalations, inventory management for key KPI's and customer intimacy for TSMC account in Phoenix, Arizona as well as influence the BusinessLline (BL) for optimization across the US utilizing world wide data.

The mission of this position is to provide a high level of customer satisfaction in delivering the best customer service each time, through accountability, dedication and responsiveness.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

Escalations/Process Control:

• Develops and conducts analyses on complex data sets considering ASML processes.

• Drives insight generation through comprehensive data analysis to identify patterns, trends, and correlations, enabling informed decision-making, strategic improvements and enhancing predictability to prevent future escalations.

• Anticipate, Forecast, Respond to and process incoming emergency parts orders.

• Oversee and engage with executing administrative controls in the SAP system.

• Proactively initiate  and communicate directly with internal customers to ensure that their needs are understood, communicated and fulfilled.

• Initiate, Follow up and Monitor daily escalations through technical support.

Planning and Field Support:

• Main contact for the local CS Service organization and colleagues providing the supply chain expertise to drive the best decisions.

• Drive the replenishment and allocation of parts.

• Analyze and review usage of local service and sales parts based on historical data and/or projected requirements and develop proposed stocking plans.

• Optimize spare part and tool planning mechanism in the US, completing analysis for the relevant machines and develop proposals to increase optimization.

• Monitor critical parts and influence stocking levels ensuring effective coverage.

• Served as the primary Arizona-based liaison to Business Line (BL) teams, facilitating seamless communication and collaboration.

Performance Management:

• Structure and optimize data systems to enable accurate and scalable KPI calculations across multiple business units.

• Architect the KPI landscape for both U.S. and global operations, ensuring alignment with strategic business objectives.

• Ensure customer lead time and fill rate targets are met; NAV’s are analyzed for root causes and corrective actions. Implement corrective actions.

• Secure and Present relevant performance reporting to stakeholders.

• Initiate alignment with local CS and Account Team on total demand plan (Service, FCO’s, Install, UF) and matching supply plan on