LEAD MAINTENANCE TECHNICIAN

JOB DESCRIPTION

Reports To: PROPERTY MANAGER

The purpose of this job description is to communicate the responsibilities and duties associated with the position of LEAD MAINTENANCE TECHNICIAN. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. Every Keener employee is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. Our company emphasizes a TEAM APPROACH which focuses on a spirit of cooperation, common purpose, and culture of customer service. Working together as a team encourages superior performance through open communication and decision empowerment. It is imperative that you review these duties, skills, and physical requirements closely and that you understand that by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills, and possess the physical abilities that are necessary to perform the job as described.

JOB SUMMARY

The LEAD MAINTENANCE TECHNICIAN is responsible for always maintaining the physical integrity of the community. This involves ensuring a safe and secure living environment for residents, visitors, and staff. It is the Lead Maintenance Technician's duty to anticipate, identify and correct all problems involving the property and to implement procedures that will prevent such problems. An effective program of maintenance is essential to:

Maintain a safe environment.

Cultivate resident satisfaction.

Protect the investment of the apartment property owner.

The LEAD MAINTENANCE TECHNICIAN is also responsible to ensure that all maintenance employees are fully trained their job duties and Keener policies and procedures prior to them attending formal professional development courses.

WAGE/HOUR STATUS

Non-exempt (eligible for overtime)

DUTIES AND RESPONSIBILITIES

Conducts all business in accordance with company policies and procedures, state, and federal laws, e.g., OSHA, ADA, Fair Housing laws, etc.

In conjunction with the Community Manager, the LEAD MAINTENANCE TECHNICIAN will assist in formulation of budgets for each upcoming calendar year regarding interior and exterior repairs and maintenance and replacement line items.  The LEAD MAINTENANCE TECHNICIAN is responsible along with the Community Manager for achieving the budgeted NOI objectives approved by the Owner.  This is achieved by staying within the established budget guidelines for both income and expenses each month throughout the year.

FINANCIAL

The LEAD MAINENANCE TECHNICIAN must obtain approval from the Community Manager prior to ordering supplies or services that would exceed the approved operating budget each month.  The goal is to streamline operating expenses and use the most cost effective replace/repair options available.

RESIDENT SERVICE/SATISFACTION

• Performs maintenance tasks personally or delegates to maintenance staff.  Oversee and occasionally inspect work performed by the maintenance team.  Documents inventory used for maintenance tasks.
• Institutes and manages a system for prioritizing/handling resident service requests and preventative maintenance.  Corrects any maintenance situations within 24 hours when possible.