PMM Contact Center Senior Manager

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Job Category

Marketing & Communications

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As the Senior Manager of Product Marketing for the Contact Center, you'll be responsible for crafting compelling product messaging and positioning, share inspiring stories, and deliver groundbreaking demos. You'll collaborate with teams across product management, go-to-market, campaigns, content, events, and sales enablement to drive pipeline growth. Your experience in building scalable programs and driving cross-functional alignment will be key to your success.

The ideal candidate has a solid background in the contact center and a deep understanding of the ecosystem, and a proven track record of creating impactful messaging and campaigns.

Responsibilities

• Develop differentiated messaging and value propositions that clearly communicate the benefits of Salesforce’s contact center solutions.

• Create industry-specific content, including webinars, blogs, and case studies, to drive awareness and engagement.

• Lead impactful product launches that motivates customers to purchase our contact center and inspire analysts to recommend Salesforce.

• Collaborate with the go-to-market team to convert marketing and industry initiatives into actionable sales plays and enablement strategies that accelerate business growth.

• Deliver high-impact presentations and product demos for internal stakeholders, customers, and industry events.

Required Skills:

• 7+ years of experience in product marketing, industry marketing or corporate marketing.

• 4+ years of experience in the contact center, telephony market, or CCaaS market.

• Proven ability to develop compelling messaging, positioning, and customer facing content for enterprise technology products.

• Strong verbal and written communication skills with the ability to influence senior stakeholders and customer executives.

• Experience creating a range of marketing assets including pitch decks, demo videos, customer success stories, and thought leadership content.

Preferred Skills:

• Experience with Service Cloud Voice and expertise in the contact center, telephony, or CCaaS market.

• Ability to lead cross-functional projects with autonomy and clarity in fast-paced, ambiguous environments.

• Positive, can-do attitude that fosters optimism, creativity, and a continuous desire to learn and grow.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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