Sr. Manager, Operations & Insights, Life Sciences Cloud

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are looking for a smart and motivated individual to take on the role of Sr. Manager of Operations and Insights for our Life Sciences business.

The role is a hybrid, featuring a mix of strategic planning, business analysis, sales and team optimization, project management, and business operations. The key responsibility for this role is to ensure our products and team support the messages delivered to the market serving as both a head of operations and as chief of staff to the Life Sciences Cloud leadership team. 

Operational

The focus will be on program managing new product launches, forecasting, business performance tracking, and formulation of actionable recommendations. The successful candidate will regularly brief executives and own various cross-functional initiatives. Ideally, this person will feel comfortable interacting with senior management on a regular basis.

You must be able to build trusted relationships across the product organization and partner with leaders across sales, marketing, operations and finance.

Responsibilities and Deliverables

• Product operations and forecasting using Salesforce reports, Tableau, and spreadsheets as needed

• Build strong relationships across cross-functional global groups including product, operations, finance, sales, customers success, and marketing

• Work closely with product leadership including Industry and GM’s on day-to-day operations, key projects and strategic planning

• Design and interpret key performance metrics; develop and action on plans to address identified weaknesses

• Guide product and marketing leaders through new product introduction processes

• Perform thorough data analysis to support any recommendations with data

• Build executive presentations, crafting the messages of distribution, marketing and product leadership

• Track and report on solution success, oversee solution maturation tollgates

• Coordinate content/asset management including distribution, maintenance, refresh (with SME assistance)

Required Skills/Experience

• BS/BA or equivalent work experience; MBA a plus, but not required

• 8+ years of work experience in business operations or management consulting

• A strong understanding of the internal operations of an enterprise software company

• Expertise in math and modeling spreadsheets such as for pipeline analysis and scenario planning

• Excellent organizational, written and verbal communication

• Deep attention to detail and accuracy

• Strong project coordination skills and desire to improve processes

• Strong problem solving and analytical skills; demonstrated ability to structure complex problems, develop solutions

• Results-oriented, self-starter, and a high degree of motivation to go above and beyond the task at hand

• Strong executive presence and engagement skills

• Highly collaborative style and team player

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