Audio Visual Associate

Required Qualifications: (as evidenced by an attached resume)
Bachelor's Degree.  In lieu of degree, four years of directly related full time experience, or a combination of higher education and experience totaling four full-time years may be considered. Experience with audio visual equipment and multimedia presentation equipment.  Experience troubleshooting common complications at the user’s end.  Basic understanding of computers and computer operating systems.

Preferred Qualifications:

• Advanced degree.

• Experience training users, or working together with others to provide customer service.

• Experience connecting and operating presentation and audio visual hardware on both wired and wireless computer networks.

• Experience providing AV support in a conference center or similar.

• Experience with video, audio and control signals. 

• Experience operating audio visual support equipment including multimedia projectors, LCD panels, presentation computers, sound systems and presentation control systems.

Must have, keep and maintain the appropriate valid NYS Driver’s License; have a motor vehicle record which is free from major violations or a pattern of repeat violations.  (***Out-of-State Applicants, see "Special Notes”).

Brief Description of Duties:
This position will largely provide audio visual service in learning spaces and the research environment on the West, East, South, Southampton, and Research & Innovation campuses, in addition to assisting in coordinating audio visual event support for the research community, documenting their systems, and supporting their initiatives through technology.

Provides faculty and staff audio visual, computer presentation and device connectivity support. Provides assistance to presenters, schedules, troubleshoots and operates digital media systems. Evaluates instructor’s needs, and provides required support. Integrates user’s media and equipment (laptops tablets etc.) with presentation systems. Troubleshoots problems with computers, presentation systems and production systems. Help to extend the lifecycle of technology and learning space furniture by adhering to maintenance and reporting standards. The selected candidate will be responsible for:

Primary Presentation Support:

●      In-building support office: Instruct, train and assist users with control systems, media systems and other equipment. Prepare the building and facilities for daily instructional activities. Site and correct daily issues such as system anomalies, consumable supply levels, and technology integrated furniture. Schedule appropriate media equipment and facilities to support instruction and University programs. Test, and provide routine maintenance for, installed classroom systems. Consult with users and organize training events to ensure the most effective use of media, equipment, and AV Systems. Show "Best Practices" for AV systems. Setup and operate portable presentation systems, display panels, and group sound systems.

●      In the performance of all job duties, at all times be responsible for delivering optimal customer service, for protecting institutional data and privacy, and the excellent delivery of solutions and services by following divisional and University policies, procedures, and processes

Learning Space & operational projects:

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