Senior Client Services Manager

Job Description:

Who We Are: 

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery. 

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. 

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you. 

Cart.com Fast Facts: 

• 6,000+ customers worldwide 

• 1,600+ employees globally 

• 17 warehouses nationwide, totaling over 10 million square feet of space 

• Headquartered in Houston, TX with international offices in Mexico and Poland 

Our values: 

Cart.com is building a company that is committed to living out these 6 core values: 

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. 

• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. 

• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. 

• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. 

• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. 

• Remember to be human: We work hard, but we leave room for the people, places and things that we love. 

This position is open to applicants or individuals who are located in or willing to move to AZ, CA,CO, CT,DE,FL, GA, HI, IL, IN, KY, MD, MA, MI, MS, NE, NV, NJ, NY, NC,OH, OR, PA, SC, TN, TX, UT, VA, WA. 

The Role:

Cart.com, is hiring a Senior Client Service Manager. Our talented, dedicated team of Client Service Managers (CSMs) are the connective tissue between our clients and our operations teams on the ground floor. The right Senior CSM helps bridge the gap between both sides to deliver a better experience for everyone.

The ideal candidate will be a bilingual speaker of both English & Spanish who is a rockstar listener and communicator with a knack for knowing how to prioritize their workload. You are capable of track-switching between multiple tasks and are comfortable operating in an ever-changing environment. You easily connect and relate with others and use that skill to influence outcomes.

If listening to clients share how we can improve sounds like it might stress or burn you out, or you don’t like dealing with change, this role is not for you.

If you’re still interested, here’s a look at what you’ll be doing every day...

Responsibilities:

• Create a comprehensive strategic account plan

• Communicate clear expectations for our clients and Op