Technical Solutions Architect, Prepared by Axon

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About Prepared by Axon

As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response.At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world.

Your Impact

The Solutions Architect will play a pivotal role in building, configuring, and maintaining Prepared’s AI voice automation platform. This role bridges customer needs, product capabilities, and technical implementation—ensuring each deployment is tailored, performant, and aligned with operational requirements. The Solutions Architect translates real-world communication workflows into configurable system logic that enables Prepared’s AI agent to handle calls with the same nuance and structure as a trained human operator.

What You’ll Do

• Design, configure, and maintain AI workflow logic and intent handling across multiple customer environments.
• Partner closely with Implementation, Product, and Engineering teams to deploy, test, and validate new configurations.
• Serve as a subject matter expert on system logic and configuration best practices, guiding customers and internal teams on capabilities, optimization, and integration requirements.
• Translate functional requirements from customers and Prepared’s field teams into structured logic, automations, and outcomes.
• Monitor, test, and continuously optimize system performance and accuracy.
• Build and maintain documentation to ensure consistency and repeatability of configuration processes.
• Support roadmap development through field feedback and pattern recognition across deployments.ng our sales strategies and market positioning with informed precision.

What You Bring

• Strong analytical and systems-thinking mindset — able to turn ambiguous workflows into structured, testable configurations.
• Hands-on experience with configurable SaaS products, APIs, or low-code/no-code automation platforms.
• Clear communicator who can bridge technical and operational perspectives.
• Experience in public safety, enterprise software, or mission-critical communication systems (a plus).
• Comfortable balancing fast-paced iteration with disciplined documentation and testing.
• Excited by both building new frameworks and refining existing processes.

Work Location

This role is fully remote within the United States.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The base compensation for this role is approximately $148,000.00 annually, excluding bonuses and company equity. 

 

 

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

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