Lead Certified Medical Assistant- Urgent Care @ Douglas

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Evening (United States of America)

Job Summary:

The Lead Medical Assistant Urgent Care Cert WMG functions under the direction of the Physician, Clinical Lead, Clinical Nurse Supervisor, Nurse Supervisor and/or Practice Manager. Demonstrates competency and skills to serve patients of all ages within the medical assistant scope including but not limited to defined scope of radiology and laboratory functions. Proficient in instructing and/or mentoring other team members in these competencies and skills. Serves as a liaison between other Medical Assistant Urgent Care Cert WMG team members and individuals in Clinical Services who oversee Radiology and Laboratory functions. Collaborates with team members and Practice Manager to ensure appropriate rotation of other Medical Assistant Urgent Care Cert WMG team members so that knowledge and skills can be maintained. Recognizes patient's needs and symptoms in advance. Provides care for the patient under the physician's direction. Includes preparing patient for exams, assisting during treatments, coordinating tests and follow-up care and recording treatment in the medical record. Assists with explaining patient instructions to the patient/family. Demonstrates competency and skills to serve patients of all ages including neonate, infant, child, adolescent, adult and geriatric populations. Performs other duties as necessary related to front office registration, laboratory testing, and radiology functions within a specialty setting.

Core Responsibilities and Essential Functions:

Clinical and Non-Clinical Duties and Expectations
* Register patient upon entrance to facility
* Perform all necessary registration operations
* Prepare equipment and rooms and aid physician with treatment of patients
* Perform vitals and other duties to prep patients
* Rotate among various clinical and non-clinical service areas such as lab, x-ray, and front office
* Main safety needs of the patient
* Cross train other team members
Leadership
* Assists with staff recruitment and coordinates orientation plan with Practice Manager and with Clinical Services provides timely feedback to team member and to leadership on strengths and opportunities of team member.
* Ensures appropriate rotation of team members in coordination with Practice Manager to maintain skill set of MA team members.
* Serves as a preceptor and/or mentor for other Medical Assistants in collaboration with Clinical Services for identified areas of opportunity with MA team members.
* Serves as a liaison between MA team members and Clinical Services leadership in the areas of Radiology and Laboratory, ensuring that frontline questions are handled and escalated then as appropriate.
Diagnostic Imaging Duties and Expectations
* Perform radiographic and other diagnostic imaging procedures to assist clinical team and physicians in treatment of the patients.
* Prepare and position the patients for imaging procedures ensuring all proper techniques including radiation protection.
* Obtain optimum views as ordered by the physician.
* Process images and review for proper identification and quality control.
* Cross train other team members.
* Complete and maintain logs, reports, and documentation.
Laboratory Duties and Expectations
* Properly start lab equipment daily and maintain daily logs and documentation requested.
* Perform laboratory tests according to orders and instructions.
* Draw blood samples from patients and perform Point of Care testing.
* Order and stock supplies weekly.
* Perform daily quality control and cleaning procedures according to guidelines.
* Cross train other team members.
Patient Liaison
* Provides relationship-based patient centered care that is consistent with population specific characteristics (e.g. age, gender, disease, etc.) in a manner that adapts service delivery to reflect an understanding of cultural diversity.
* Always partners with the patient and significant others and/or family (as appropriate) using such appropriate method for setting and purpose (e.g. Huddles; interdisciplinary rounds; just in time and explanation of physicians instructions); keeping the patient at ease in the physicians office and making the patients goals the focus of the plan of care.
* Practices using current clinical practice stan