Field Service Engineer

Sony Biotechnology Inc., based in San Jose, California, supplies advanced flow cytometry analysis and sorting technology for use in life science research.  It markets products to private and public research institutions, pharmaceutical and biotechnology companies, and large medical centers. Over the years, Sony Biotechnology products have received numerous outstanding new product awards as well as technology awards including the Frost & Sullivan Emerging Technology award, and the Milestone Award.  To learn more: https://www.sonybiotechnology.com/us/.

POSITION SUMMARY 

Sony Biotechnology (www.sonybiotechnology.com) is seeking a Field Service Engineer to work with our flow cytometry team. Responsible for performing installations, preventive maintenance as well as warranty and post-warranty repair services to customer equipment within the assigned service territory. This position reports to the Field Service Manager.  

 The Primary Region for this role will be one of the following  

• NY Metro, NJ, PA, DE with travel to other Eastern sub regions as needed.  

​OR 

• Mid Atlantic: MD, VA, NC, DC with travel to other Eastern sub regions as needed. 

JOB RESPONSIBILITIES 

• Schedule and perform territory service work such as installation and preventative maintenance on assigned instrumentation.  

• Travel within drivable territory to visit customer sites. 

• Perform emergency repair visits in his/her territory. Is available to travel in order to help other field service representatives when required  

• Communicate any product quality issues to the appropriate associates  

• Interface and work closely with territory sales personnel and Field Applications Specialist personnel  

• Responsible for account management, ensuring a high degree of customer satisfaction  

• Obtain and communicates leads, identifying post instrument sales, upgrades, and accessories  

• Maintain targeted and orderly inventory balance of service parts sufficient to support service requirements within assigned territory  

• Keep abreast of the basic requirements for compliance in own area of work, and comply with such requirements  

• Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above 

QUALIFICATIONS FOR POSITION 

Your qualifications and experience should include:  

• An Associate or Bachelor’s degree in a technical discipline or military technical training  

• A minimum of 2 years’ experience in field service on medical diagnostic products or operating flow cytometers  

• Basic understanding of flow cytometry or related scientific disciplines is desired 

• Computer skills: typing, emailing, use of Salesforce preferred, experience performing customer remotes preferred.  

• Strong analytical, problem-solving skills