Associate AV Content Design Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:

• Contribute to design and stage telepresence solutions using AV system components such as LCD/Plasma displays, DLP projection systems, HD camera systems, control systems, microphones, speakers, video/audio distribution amplifiers, scalars, and switchers power distribution 
• Review work of third party audio/video install teams to ensure compliance with company standards 
• Identify and provide support for integration of AV systems, video conferencing platforms and other IT tools as necessary 
• Conduct advanced programming allowing for a single point of control for audio visual systems 
• Perform appearance and preventive maintenance visits to conference rooms (VC connections, wires, peripherals, speakers) 
• Clearly communicate and document processes to team, vendors, and partners; 
• Research and develop the best video conference experience from the ground up with consideration for scalability and rapid deployment; 
• Work closely with the AV team, space planning teams, and users to define the technical requirements for a space; 
• Use a range of software to create AV design diagrams, content and create great collaboration experiences 
• Generating proposals, BOMS, statements of work and scopes of work 
• Assist in the development of processes and standards for conference room designs and support across several different environments 
• Work with our integrators and project managers to ensure proper implementation. 
• Provide operational technical support on AV systems with an emphasis on control system programming and commissioning. 

Qualifications

To be successful in this role you have:

• Bachelor’s degree in Electrical or Electronics and communications Engineering or equivalent 
• CAD Degree/Certificate or equivalent combination of experience and training that provides the required knowledge, skills, and abilities 
• Super technology oriented and highly organized 
• Great listening and communication skills 
• Knowledge of cameras, control systems, audio, video, projectors, displays, etc; 
• Good understanding of IT operations, networking, ITIL methodologies 
• 2+ years of AV design, integration, or project management experience and working with highly cross functional teams and collaboration 
• Great communication skills and helpful attitude 

JV20

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