Regional HR Services & Operations Program Manager

Start something great today. Go Goodyear

 

Location:   Romania/Bucharest  Company: Goodyear                 

 

Primary purpose of the position:
The Regional Human Resource Process and Operations Program Manager will support regional leadership in developing/executing the Human Resource (HR) transformation strategy across EMEA (Europe, Middle East and Africa). This role is responsible for overseeing regional continuous improvement projects to drive process/operational efficiencies and enhance HR service delivery to Goodyear employees - While ensuring regional initiatives are aligned to the global strategy. Additionally, the incumbent acts as a key subject matter expert in business process/operations analysis, design and execution for the HR organization and consults teams through adapting/employing best-in-class methodologies to achieve operational excellence objectives.

 

Primary duties/responsibilities:

• Human Resource Services: Support Human Resource Process and Operations (HRPO) leadership in accelerating progress towards the future state HR services operating model. Use established tools/methodologies to evaluate processes for potential fit into global/regional HR Service Centers. Analyze opportunities for transferring and/or consolidating work across centers (including impacts to full-time employees (FTEs), costs and service delivery). Oversee end-to-end migration projects (across the region) to ensure strategic alignment and results are delivered within established time/budget. Help develop standard operational metrics (across HR Service Centers) and methods for on-going operations reviews.
• Process Improvement and Project Management: Support/Manage continuous improvement projects (within region) and act as an internal consultant to HR teams regarding project management, process improvement and change management methodologies. Support HR leadership in analyzing operating/service delivery models for opportunities to reduce costs, gain efficiencies and improve service to internal customers. Develop business cases, implementation plans and sustainability measures to successfully achieve continuous improvement (CI) objectives on-time and within budget. Collaborate (internally) across geographies/functions to develop innovative solutions, tailored plans and agile approaches to address unique challenges HR teams face within region.
• Change Management: Effectively assess change impacts across the region and down to the local level for both HR and the businesses they support. Develop/Execute change strategies to drive adoption/engagement - Ensuring sustainable results. Develop/Deploy regional governance aimed at making faster, more effictive decisions and facilitating effective feedback loops in order to continuously iterate improvements on deployed solutions.
• HRPO Methodologies and HR Capabilities: Support global HRPO efforts to develop standard tools/methodologies and develop and manage regional deployment/communication plans to educate the HR organization on how to effectively use them. Help identify governance gaps and develop models that drive standardization (where appropriate) and improve decision making -
• While allowing enough flexibility for regional differences. Support efforts to build capabilities in the areas of project management, continuous improvement, Lean, Six Sigma and change management for the regional HR organization. Network (internally/externally) to stay abreast of best practices and integrate learnings into current methodologies.

 

Requirements:

• University degree in Business, Human Resources or another related field
• At least 5 years of experience leading complex projects (across a global organization - Desired)
• At least 2 years of experience driving operational improvement/change in HR, shared service center or related environment
• Experience employing Lean, Six Sigma or other related process improvement methodologies in a professional environment
• Proven results generating efficiencies (costs, return on investment [ROI], resources, etc.) and influencing change in a complex, crosscultural environment
• Excellent analytic, critical thinking and problem-solving skills
• Excellent communication skills and ability to influence at all levels of an organization
• Knowledgeable in Lean, Six Sigma or other related business process improvement methods to drive organziational efficiency
• Ability to operate independently and drive results in a complex/multi-layered organization
• Ability to be agile, adjust to changing priorities, operate in and adapt to circumstances with high levels of uncertainty
• Desired Project Management Professional, Lean or Six Sigma Certification
   

Goodyear is one of the world's largest tire companies. It employ