Claims Support Supervisor

Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We’re an innovative organization that’s small enough to be agile and big enough to make a difference in our industry.  

Our collaborative workplace is continuously evolving to ensure all employees feel: 

• Comfortable bringing their whole selves to work. 
• Confident that they will be treated respectfully. 
• Recognized for their performance and provided with equal opportunities to succeed. 

At Argo, skill meets opportunity. If you’re wired to raise your hand and ask, “Where can I help?”, you’ll thrive with us. 

Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We’re an innovative organization that’s small enough to be agile and big enough to make a difference in our industry.

Our workplace is continuously evolving to ensure all employees feel:

• Comfortable bringing their whole selves to work.
• Confident that they will be treated respectfully.
• Recognized for their performance and provided with equal opportunities to succeed.

At Argo, skill meets opportunity. If you’re wired to raise your hand and ask, “Where can I help?”, you’ll thrive with us. At Argo Group, you can make a direct impact while working in an organization small enough to be agile and big enough to make a difference. We ask you to bring a growth mindset and a desire to share your unique perspective with our dynamic teams.

Argo Group, a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market, offers a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients. We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.
 

A Brief Overview

We are looking for a highly capable Claims Support Supervisor to join our team and work from of office in Omaha, NE, Richmond, VA, Rockwood, PA, or San Antonio, TX.   We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to The AVP of Claims Support based in Houston.  This role will manage a team of Claims Assistants supporting Casualty, Specialty and Workers’ Compensation Lines of Business.

 

The role will work onsite (5 days per week) at one of our office locations: Omaha, NE, Richmond, VA, and San Antonio, TX.

 

The primary duties and responsibilities of the role are:

• Successfully supervise and provide training, mentoring, and technical oversight to a small team of Claims Assistants.  Management of the team includes:
• Provide technical claim support leadership and direction with a focus on supporting the consistent execution of claims support functions, enhancement/improvement of processes and procedures, and maintenance of operational excellence.   
• Ensuring performance objectives and metrics are in place and being met to support and meet department goals.
• Providing direction, leadership and training.
• Managing expenditures for the team to budget / plan.
• Supporting the selection process to hire and retain Claims Assistants that consistently demonstrate appropriate technical expertise, maturity and a professional commitment to excellence and customer service.
• Assist with oversight of a third-party vendor, The Southerland Group, to ensure the clerical tasks assigned to them are completed timely and meet the quality standards in place for our existing staff.
• Partners with key Claims Management to develop strategic and operational plans aimed at achieving efficiencies so that the department can meet its Critical Success Goals and the business unit can meet both growth and profitability targets.
• Drives continuous improvement through initiatives involving the employees, processes and technology.
• Perform quality audits of Claims Assistants completed tasks to ensure claims best practices are met in the support area for proper and consistent claims performance and achieving the appropriate financial outcomes. 
• As needed completes overflow tasks from the Claims Assistants to ensure all support work is completed timely. 
• Occasional work required to be done outside of normal business hours (i.e. after normal close time or on weekend