Debt Collection Specialist (B2B) | ZR_17487_JOB

This is a remote position.

Work Schedule: Monday to Friday from 9am to 6pm with 1 hour unpaid break (from 12:30 to 1:30pm)

Client Timezone: Singapore Standard Time (SGT)

Client Overview

Join a prestigious Federation in Singapore, a pivotal organization managing relationships with over 1,000 member companies across various industries. This established entity plays a crucial role in fostering business connections, providing valuable services, and maintaining a thriving network of industry leaders. As they continue to grow and evolve, they’re seeking a skilled professional to support their financial operations and member relations.

Job Description

As a Debt Collection Specialist, you’ll be at the forefront of maintaining the financial health of this esteemed Federation. Your role will involve tactful communication with member companies to ensure timely payment of annual dues. This isn’t your typical collection role – it’s an opportunity to refine your skills in professional debt recovery while preserving valuable business relationships. You’ll work with a diverse portfolio of companies, gaining insights into various industries and honing your ability to navigate complex business interactions. This position offers a unique blend of financial acumen and relationship management, providing a springboard for career growth in the financial services sector.

Responsibilities

• Implement a soft, relationship-focused approach to follow up on outstanding membership fee invoices
  
• Engage in professional communication with member companies, providing courteous reminders about overdue payments
  
• Maintain meticulous records of collection efforts and payment statuses using advanced online systems
  
• Collaborate closely with the Federation team to gain insights into member relationships and tailor collection strategies accordingly
  
• Provide regular, detailed updates on collection progress and valuable member feedback
  
• Contribute to the development of strategies to improve the overall collection process and member satisfaction
  

Requirements

• Proven track record in debt collection or accounts receivable management, preferably in a B2B environment
  
• Exceptional communication skills with a strong emphasis on diplomacy, tact, and professionalism
  
• Fluency in English; proficiency in other languages commonly used in Singapore is a significant advantage
  
• Demonstrated ability to work independently and manage time effectively in a dynamic environment
  
• Strong organizational skills and meticulous attention to detail
  
• Adaptability to learn and utilize new online systems for time tracking and reporting
  
• Willingness to participate in initial training to fully understand the Federation’s specific processes and unique member relationships
  
• Ability to work during Singapore business hours, either full-time or part-time (minimum 20 hours per week)