Director, Global Onboarding

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Position Overview

The Director of Global Onboarding is responsible for leading the day-to-day execution and governance of the end-to-end onboarding lifecycle for employees and contingent workers. This role oversees all operational aspects of onboarding, including preboarding, background screening, identity verification, and access readiness, ensuring processes are executed consistently, efficiently, and in line with risk and compliance requirements.

In addition to managing daily operations, this leader is responsible for actively monitoring the evolving risk landscape, identifying emerging threats related to fraud, impersonation, and onboarding vulnerabilities, and continuously enhancing controls, processes, and technologies to strengthen the program.

The role requires close oversight of onboarding volumes, issue resolution, and escalations, while driving ongoing improvements to ensure a seamless, secure, and well-controlled onboarding experience.

Key Responsibilities

Day-to-Day Operations Management

• Lead daily onboarding operations across FTE and contingent worker populations, ensuring timely and accurate execution

• Monitor onboarding pipelines, volumes, and cycle times; proactively identify and resolve bottlenecks

• Manage complex escalations related to background checks, identity verification, and onboarding readiness

• Ensure consistent adherence to policies, procedures, and controls across all onboarding activities

• Partner with stakeholders to resolve real-time issues impacting start dates, system access, and onboarding completion

Background Screening & Preboarding

• Oversee execution of all background screening processes (criminal, non-criminal, employment verification, sanctions/OFAC, adverse media, etc.)

• Manage preboarding activities including documentation, compliance checks, and candidate readiness

• Ensure all screening requirements are completed accurately and within defined timelines

• Oversee vendor performance and enforce SLAs, addressing service or quality issues as needed

Identity Verification & Fraud Prevention

• Ensure identity verification processes are consistently executed and embedded within onboarding workflows, including remote onboarding scenarios

• Monitor high-risk, flagged, or anomalous cases and drive appropriate escalation and resolution

• Implement and maintain effective controls to prevent impersonation, misrepresentation, and fraudulent onboarding activity, with particular focus on remote and distributed onboarding environments

• Partner with Risk, Technology, and key stakeholders to manage cases and drive timely remediation

• Lead response efforts for onboarding-related risk events, including investigation and issue resolution

Risk Monitoring & Program Enhancement

• Continuously monitor the internal and external risk landscape, identifying emerging threats and vulnerabilities

• Assess control effectiveness and implement enhancements to strengthen onboarding processes

• Drive ongoing improvements to reduce risk exposure while maintaining operational efficiency