Sr. Business Integration Consultant - Contact Center Support

Sr Business Integration Consultant
The Business Integration Consultant supports the establishment of new business processes, and integrates the application of new processes with existing business processes. This job assesses business requirements, completes research and analysis to determine solutions and makes recommendations for enhancements. While working independently, this job identifies strengths and weaknesses of existing internal processes, methods and tools.

Key Responsibilities and Duties

• Uses process design and improvement methodologies to identify, analyze and improve business processes nd service quality.
• Develops documentation to support analysis and recommended improvements including business requirements, functional specifications and process maps.
• Supports the development of integration training materials and activities for new processes and procedures.
• Plans for process integration opportunities that support business objectives while also creating process changes by integrating new processes into existing ones and communicating these changes to affected areas.
• Performs post-implementation project reviews in order to assess the effectiveness of changes in the process.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
7IC

Required:

• Experience with Contact Center/ Call Center environment

• 3+yrs of work experience

Preferred Skills:

• NCC IVR knowledge

• Understanding of AI fundamentals

• Prior Data analytics & Reporting skills

• Experience in process improvement

• Project Management experience preferred.

Related Skills

Automation, Business Analysis, Business Process Improvement, Conflict Management, Consultative Communication, Continuous Improvement Mindset, Executive Presence, Financial Risk Management, Problem Solving, Quality Management, Relationship Management, Story Telling, Test and Learn Mentality

Anticipated Posting End Date:

2026-07-11

Base Pay Range: $85,100/yr - $110,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved one