Sr Mgr,Bus Consultant (IC) - Joint Ventures

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Transformation Consultant reports directly to the Director of Provider Transformation.  The Transformation Consultant is responsible for the following:

• Assist with the design of the enterprise wide and/or cross-functional solutions to address Joint Venture (JV) business needs. This work results in the implementation of initiatives that impact JV provider strategy enabling the VBC/Network teams to be competitive in the marketplace and effectively serve its customers.
• Partners with business owners to optimize the achievement of strategic business objectives, to include profitable growth and improved organizational effectiveness.
  • Focus includes one or more of the following disciplines:
    • Management consulting,
    • Business process/project consulting,
    • Financial strategic analysis,
    • Population health management
    • Physician governance and incentive models
    • Patient engagement models

• Responsible and accountable for day to day tactical follow through of the transformation road map including implementation and tracking of programs within the JV that will improve total medical cost, membership growth and achieve the Triple Aim.
• Anticipates implementation challenges and develops solutions to overcome change resistance from Client thereby mitigating delays or challenges in attaining roadmap implementation objectives and timelines.
• Develops transformational projects to position assigned clients for sustainable population health effectiveness across their full continuum of care delivery providers.
• Generally, Supports between 8-10 JVs.
• Involved in initiative planning, ongoing client relationship management and customer satisfaction for assigned initiatives that impact the delivery of products and services to the internal and external environment.
• Collaborates with external vendors, external consultants and Aetna team members as required in support of initiatives.
• Accountable for transferring knowledge, best practices (external and internal), methodology and tools to client organizations.
• Participates as a team member, may be responsible for concurrent initiatives or act as team lead for less complex projects based on resource requirements.
• Utilizes project management principles and processes to promote successful population health management outcomes.
• Provides support to assigned clinical transformation program implementation efforts.
• Provides supports in coordinating project activities, meetings, and status reporting.
• Collaborates with Informatics team to make sure all required reporting is provided in a timely manner and per scheduled client meetings.

Fundamental Components & Physical Requirements include but are not limited to

• Supports holistic solutions and/or key strategic plans.
• Proactively identifies opportunities for improvement within assigned initiatives.
• Participates and supports metrics integration and execution for optimal results. Shares joint accountability for initiative’s return on investment.
• Communicates compelling and concise results to empower client groups in the decision-making process regarding project opportunities.
• Designs, develops interventions, and facilitates work sessions. Develops and delivers all required analysis, reporting and presentation materials necessary to communicate.
• Gathers, analyzes, and synthesizes business intelligence to drive achievement of strategic business objectives
• Builds and utilizes diverse internal and external networks, as appropriate, for data gathering and best practice identification.
• Leverages internal and external networking to drive optimal initiative results and transfer knowledge and best practices.

• Exhibits the following Business Consultant Behaviors:
  • Critical thinking skills
  • Time management skills
  • Organizational skills
  • Negotiation/influencing skills
  • Relationship and change management skills
  • Analytical and planning skills
  • Oral and written communication skills
  • Team leadership and team building skills

Background/Experience Desired