SENIOR CLERK - 64082953 1

Requisition No: 872124 

Agency: Department of Health

Working Title: SENIOR CLERK - 64082953 1

 Pay Plan: Career Service

Position Number: 64082953 

Salary:  $35,000.00 - $36,500.00 

Posting Closing Date: 03/24/2026 

Total Compensation Estimator Tool

                                                                                               Job posting category (Open Competitive) Position number Senior Clerk Position # 64082953

 

 

Your Specific Responsibilities:

The incumbent employee of the Florida Department of Health in Clay County works to protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts.   The incumbent is expected to promote innovation by searching for creative solutions and managing resources wisely.  They are expected to collaborate through teamwork to achieve common goals and solve problems.  The incumbent is expected to be accountable and perform with integrity and respect. They are expected to be responsive by serving our customers and engaging our partners.  Finally, the incumbent is expected to perform with excellence by promoting quality outcomes through learning and continuous performance.

 

Duties include:

 

General Office/Clerical requirements:

• Answer incoming telephone calls.
• Re-routes/transfers calls appropriately.
• Make appointments and reschedule appointments as needed.
• Conveys client messages to the clinical and others electronically.
• Explain and processes eligibility determination for clients.
• Verifies client insurance.
• Offer Patient Portal to clients and register clients for the Patient Portal.
• Identifies clients eligible for the Florida Breast and Cervical Cancer Early Detection Program.
• Identifies clients eligible for pregnancy Medicaid, Medicaid, Family Planning Medicaid and other assistance programs.
• Process assistance applications as trained.
• Completes client registration in the Health Management System (HMS)
• Scan required documents to client chart.
• Prints client labels.
• Monitors clients wait times and notify management staff if a client waits 10 minutes or more in the lobby
• Notify clients in advance if wait is anticipated to be more than 10 minutes and document communicated at wait time.
• Prepare letters, reports, and forms as directed.
• Use fax machine, copier, scanner, shredder, etc. in conjunction with daily duties.
• Prepares items for USPS mail (standard, certified, etc.) and other shipping (UPS, FedEx, etc.).
• Code daily activities using departmental procedures (employee time sheet, employee activity etc.)
• Completes client check-out verifying service coding and collect payment.
• Encourage client completion of client satisfaction survey electronically or on paper per client preference.
• Distribute and collect Family Planning surveys as directed.
• Updates and share resource lists as requested by clients.
• Obtain release of information and give medical records to clients as time allows or send requests to Administration
• Perform travel by using county vehicles as needed to deliver deposits, attend meetings, or training.

 

 Referral Coordinator (Anticipated Duties):

• Coordinate outgoing referrals for clients based on provider orders and program requirements.
• Prepare and submit referral documentation to external providers, specialists, and community agencies.
• Verify referral completeness, ensuring all required forms, records, and authorizations are included.
• Track referral status and follow up with external providers to confirm appointment scheduling or receipt of documentation.
• Communicate referral information to clients, including appointment details, provider contact information, and required instructions.
• Document all referral activities in the appropriate electronic health record (HMS