Training Lead (Training Supervisor) - Plasma Center

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Job Description

About BioLife Plasma Services

Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we’ll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.

BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

OBJECTIVES/PURPOSE

Responsible for the general supervision of the center area training program. Is able to perform all technical tasks required within the work areas. Provides assistance to management to achieve business goals.

All listed duties must comply with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.

ACCOUNTABILITIES

• Perform duties associated with Training (including but not limited to): (50%)
  • Maintains complete and accurate records to ensure that all personnel are competent to perform their assigned duties.
  • Reviews employee training materials to meet initial and annual certification requirements.
  • Ensures timely completion of cross-training and annual re-certification training.
  • Ensures that employees are trained and committed to meet customer service expectations.
  • Monitors center training needs and performs cross-training, re-training, SOP training, preventative action training and other training as needed.
  • Works closely with the Facility Manager, QMR and management team to communicate center/employee needs as they relate to training.
  • Fosters teamwork. Works collaboratively with staff, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively.
  • Communicates regularly with the Center Manager to ensure compliance with training requirements and that adequate support is provided to employees in the work area.
  • Review Quality Control Records as applicable and assigned
• Coordinates and performs new employee orientation, including company background, health and safety requirements, policies and procedures and other company expectations. Understands Affirmative Action practices and is actively involved in employment application pre-screening and interviewing process for center staff. (20%)
• Effectively manages the production area (donor floor/customer service) motivates and encourages employees to meet their performance goals and comply with company quality standards and procedures. (25%)
• Maintain certification and perform required duties (including, but not limited to) the following roles: (5%)
  • Medical History (PCT)
  • Phlebotomy (SPCT, APCT, LT)
  • Sample Processing (SPT, SSPT)

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

• Demonstrated work history of above average performance, customer service, and attendance.
• Effective oral and written communication skills.
• Demonstrated ability to organize and direct the work of others and resolve conflicts effectively.
• Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.
• Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.
• Requires obtaini