Product Manager

 

SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.  

The Product Manager serves as a champion for the customer, leveraging exceptional product instincts, data-driven decision-making, and customer-centric design thinking to deliver world-class solutions. This role is responsible for the discovery, definition, and delivery of features within a specific product vertical of Avetta’s flagship SaaS platform, Connect. Reporting to a Senior Product Manager or Director of Product, this role focuses on defining and refining product features, gathering and analyzing customer insights, and collaborating with cross-functional teams to bring high-quality products to market.

The Product Manager plays a critical role in product discovery, problem prioritization, and feature execution, ensuring alignment with overall business goals and customer needs.

This role is well-suited for hands-on product professionals with strong analytical skills, compelling communication skills, customer empathy, and a passion for building scalable, intuitive, and high-impact SaaS solutions.

If residing within commutable distance to one of our offices, a hybrid schedule would be requested, (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance to an office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer-Centric Product Development

• Serve as the voice of the customer, ensuring all product decisions enhance user experience and solve real customer pain points.
• Work closely with UX designers to research, prototype, and validate solutions before implementation.
• Lead customer communications related to product enhancements and roadmap, partnering with marketing to drive awareness and adoption of new capabilities.

Customer Insights & Product Discovery

• Conduct customer interviews, usability tests, and data analysis to gather feedback and validate product assumptions.
• Support the Product Leadership in identifying market gaps and emerging trends
• Monitor customer usage data and support tickets to identify areas for continuous improvement.
• Act as a point of contact for internal teams with product-related inquiries, feature requests, and feedback.

Data-Driven Decision Making

• Leverage key performance metrics to track the success of product features and inform future enhancements.
• Work with data analysts and business intelligence teams to gather insights that inform product refinements.
• Drive data-informed product improvements, defining KPIs for product performance and iterating based on measurable outcomes.

Cross-Functional Collaboration

• Work closely with engineering teams to refine feature specifications and ensure technical feasibility.
• Partner with UX designers to ensure a customer-centric approach to product development.
• Collaborate with marketing and customer success teams to craft messaging, product positioning, and user documentation.
• Present feature updates and backlog progress to internal stakeholders and contribute to roadmap discussions led by senior leadership.
• Serve as a subject matter expert for internal teams, providing insights on product capabilities, feature requests, and competitive positioning.
• Act as a liaison between technical and non-technical teams, ensuring product requirements are well understood and executed effectively.

IDEAL EXPERIENCE:

• 4+ years of enterprise/commercial product management experience, particularly in SaaS and B2B software.
• Experience in subscription-based business models
• Experience in B2C software in eCommerce or Online Directories is a plus.
• Strong background in customer research, product discovery, and problem validation.
• Proven ability in managing competing priorities, and driving execution.
• Experience in an Agile/Scrum development environment with backlog management tools like Jira and Confluence.
• Ability to engage in technical discussions with engineering and UX discussions with designers, bridging business needs with practical solutions.
• Strong understanding of business metrics, analytics, and reporting tools to drive data-informed decisions.

PREFERRED QUALIFICATIONS: