Product Owner- PestPac

This role requires a highly organized and detail-oriented individual to oversee the efficient operation of residential and light commercial business functions. The ideal candidate will have a strong understanding of business operations, project management, and software implementation. In addition to managing day-to-day operations, this position will be crucial in developing and integrating PestPac, one of Ecolab's PE software platforms.

Key Responsibilities:

Business Operations:

• Team Leadership: Manage and develop a high-performing back-office team responsible for lead management, customer service, contract administration, scheduling, invoicing, billing, and collections.
• Process Optimization: Implement and maintain efficient internal processes to streamline operations and improve productivity.
• System Integration: Oversee the seamless integration of new residential and commercial businesses into the PestPac platform, working closely with cross-functional teams.
• Customer Support: Provide exceptional customer support to internal and external stakeholders, addressing inquiries and resolving issues promptly.

Product Ownership:

• Product Vision: Collaborate with stakeholders to define the product vision and roadmap for PestPac.
• Requirements Gathering: Elicit and prioritize product requirements from various stakeholders, including business users, technical teams, and customers.
• Product Backlog Management: Create, maintain, and prioritize the product backlog, ensuring alignment with the product vision and business objectives.
• Collaboration: Work closely with development teams, engineers, and other stakeholders to ensure successful product delivery.
• Stakeholder Management: Effectively communicate with stakeholders at all levels, including executives, technical teams, and end-users.

Required Qualifications:

• Experience with PestPac or similar software platforms.

• Bachelor's degree in business administration, information technology, or a related field.
• 5+ years of experience in business operations, project management, or product management.
• Proven experience managing teams and leading projects.
• Proficiency in CRM and ERP systems.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.

Preferred Qualifications:

• Knowledge of pest control industry regulations and best practices.
• Strong understanding of business processes and workflows.

This position offers a unique opportunity to impact the growth and success of Ecolab's PestPac platform. The ideal candidate will be a motivated, results-oriented individual with a passion for technology and operational excellence

Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. 

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

• Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

• Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.