Learning Systems Administrator, Senior

Your Role

The Provider Education team develops learning resources for contracted providers to help them work more effectively with Blue Shield and promote member satisfaction. The Learning Systems Administrator, Senior will report to the Senior Program Manager, Provider Education. In this role you will manage and execute the implementation and delivery of provider learning resources including learning management system (LMS) course delivery, webinar events, and email campaigns.

Your Work

In this role, you will:

• Manage users and content in the Learning Management System.
• Manage and oversee LMS configuration and develop/maintain internal documentation.
• Create and schedule training reports for internal customers.
• Monitor data coming into and out of the LMS, and troubleshoot errors.
• Escalate LMS user incidents to identify root cause when needed.
• Manage integration between the LMS and other systems.
• Send training announcements, webinar invitations and follow-up emails via Salesforce Marketing Cloud.
• Schedule, set up, run, and serve as technical host during live webinars for external provider audiences (100+), and occasionally for internal staff.
• Maintain the Provider Education team’s master training schedule including event and rehearsal dates, and webinar statistics such as attendance and registration rates.
• Monitor the Provider Education mailbox and respond to inquiries or forward emails to the appropriate teams for follow-up.
• Update and maintain the Provider Education internal SharePoint site.

Your Knowledge and Experience

• Requires a college degree or equivalent experience and 5 years of prior relevant experience as webinar producer, LMS administrator, training coordinator or related role. Experience in the healthcare industry is a plus. 
• Experience working with a Learning Management System including setting up courses, users, and reports is required.
• Experience in using Webex or similar live webinar platforms to schedule and/or host webinars is required. 
• Proficiency with Microsoft Excel is required.
• Experience with Adobe Learning Manager is desired.
• Experience using Salesforce Marketing Cloud desired.
• Excellent written and verbal communications and collaboration skills.
• Strong analytical and problem-solving skills.
• Adept at explaining technical considerations to non-technical people. 
• Strong organizational skills.