Operations Manager, Projects

About Hims & Hers:

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers' mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, we were listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol "HIMS". To learn more about our brand and offerings, you can visit forhims.com and forhers.com.

About the job: 

As the Operations Manager over Projects you will be responsible for overseeing and driving warehouse improvements and processes across all functional areas. You will be a part of the management team, and be a key stakeholder in building something from the ground up that has a tremendous impact as Hims/Hers grows.

This role is based in Columbus, Ohio and will report to the Director of Operations. 

Responsibilities:

• Maintain a deep understanding of the operations within all functional areas in the warehouse, the systems that support those functions, and how they interact with one another.
• Act as the voice of the warehouse in cross-functional project initiatives, ensuring solutions align with operational processes and system requirements. 
• Push forward active projects by meeting deliverables on time, and maintaining close communication with other team members.
• Support other team members within the building with accountability for their deliverables related to active projects.
• Demonstrate a deep knowledge of the capabilities and constraints of multiple interacting fulfillment systems.
• Support Operations leadership teams and area managers in the identification of  improvement opportunities.
• Collaborate with cross-functional partners to ensure their teams have the tools and products they need to complete their responsibilities in the warehouse.
• Establish, and maintain coordination of, activities and information sharing with all internal warehouse departments, as well as external offices and partners.
• Responsible for creating and maintaining a safe work environment that’s compliant with all applicable federal and state law regarding the storage of materials, warehouse safety and cleanliness (FDA, OSHA).
• Safeguard warehouse operations and content by establishing and monitoring security procedures and protocols.
• Constantly seeks ways to improve efficiency, quality & cost control where applicable.
• Submit accurate and timely reports, attend meetings, and drive company OKRs and KPIs.
• Represent the company with integrity and professionalism
• Other duties and projects as assigned.

Requirements

• 5-7+ years of working experience in Fulfillment, Warehouse or Distribution environment.
• 5+ years in a Supervisory/Management role.
• 2+ years of OHSHA safety experience.
• Bachelor’s degree or equivalent work experience.
• Proven experience leading technically complex projects.
• Demonstrated ability to effectively train and manage others.
• Demonstrated ability to work within WMS.
• Six Sigma/ Lean Principle experience
• Proficient knowledge of personal computers and applications such as Microsoft Office (Word, Excel), Google Docs and Gmail, WMS/WCS systems.
• Excellent communications skills both verbal and written.
• Strong leadership, team building, organizational and interpersonal skills with proven ability to exercise accurate judgement and execute appropriate course of action.
   

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance