D365 Customer Engagement Delivery Consulting Intern- Summer 2025

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

As an intern in the D365 Customer Engagement (CE) practice, you will actively participate in learning the D365 CE solutions, including Sales, Field Service, Customer Service, PSA and Marketing applications, and engage in the full cycle of software implementation. This will include working directly with clients, learning their business and gathering the requirements of a tailored, effective software solution.  Interns will have integral involvement in designing, building and documenting system enhancements, and then testing the results and training customer personnel in their use.   

Responsibilities: 

• Perform business analyst functions 

• Engage in requirements gathering sessions with clients  

• Assist in the creation of design documentation  

• Hands on configuration of the application 

• Work with client to validate the solution 

• Assist with training 

• Perform ongoing support as needed 

• Work well with team members, clients, and other vendors  

• Participate in the Agile and/or Microsoft SureStep Iterative Methodologies 

Basic Qualifications: 

• 90 credit hours completed 

• Pursuing a Bachelor's Degree in Information Technology, MIS, Accounting, Computer Science or other related business fields 

• Ability to travel 

• A minimum 3.0 GPA is preferred  

Preferred Qualifications:  

• Demonstrated ability to take initiative and work in a self-directed manner and develop strong working relationships with clients 

• Relevant, hands-on work-related experience working in a team environment 

• Desire to learn and grow 

• Strong organizational, writing, interpersonal and communication skills, attention to details, ability to multi-task and meet deadlines 

• Experience with Scribe a plus

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; phy