Income Maintenance Caseworker III

Job Title:  Income Maintenance Caseworker III

Department: Social Services - Income Maintenance

External Hiring Range: $24.09 - $28.13

Compensation Grade: 2006

Pay Range: $24.09 - $33.72

Posted Internally and Externally

Our Adult Medicaid Division is seeking an Income Maintenance Caseworker III to join our team of six. This full-time position operates Monday through Friday from 8:00 AM to 5:00 PM.

This position works in the Long-Term Care Medicaid Unit, assisting clients and their families by determining eligibility for Medicaid coverage.

After successful completion of training, this will be a hybrid position, with most work done remotely. You will be expected to report to the office at 40 Coxe Ave approximately once a week, with the schedule subject to change based on the agency's needs.

Please note that during the training period, on-site attendance may increase.

Additionally, Buncombe County has a very rich benefits package, including an 8% contribution to our 401(k), which is a free contribution, not a match. We also have a state pension, to which Buncombe County contributes about 11%, and has a 5-year vesting period. In addition we have first-in-class health insurance and generous paid time off plan including 13 paid holidays, 12 days of sick leave that roll over each year, and vacation accruals starting at 10 days per year which increases with service.

Other resources, services, and opportunities for appreciation, engagement, and support:

• No-cost physical therapy
• Employee & Family Health clinic
• Buncombe County University internal training program
• Free preventive screenings for employees and family members on the health insurance plan
• Employee Assistance Program
• Financial resources
• Lunch and learn series
• Financial Fridays – Learn about everything from best practices for car buying to debt management
• Employee Spotlights
• Annual employee service awards
• Lake Julian Festival of Lights employee appreciation night
• Up to eight weeks of paid parental and family care leave
• 16 hours of Community Service Leave
• 2 annual PTO days with the opportunity to earn two additional days by joining our voluntary wellness program

Purpose of the position:
The primary purpose of this position is to ensure all eligible individuals receive timely public assistance benefits by determining or re- determining the eligibility of Buncombe County residents applying for public assistance across multiple Income Maintenance programs.

Minimum Education, Training and/or Experience (required at time of hire):
High school education or equivalent; and a minimum of two (2) years of experience as an Income Maintenance Caseworker; or an equivalent combination of education and experience.

Additional Training and Experience:
Associate’s degree in social work, Human Services or related field and/or Long-Term Care/related customer service experience preferred.

Essential Functions of the position:

• Determine client eligibility for benefits accurately and within local, community, Federal and State mandated time frames.

• Gather and interpret client data obtained through interview process, case file review and/or third-party verification.

• Provide information to clients/applicants regarding programs, services and eligibility requirements and outcomes.

• Refer client/applicant to other program services as appropriate.

• Plan and organize ongoing caseloads to maintain timeliness and quality assurance per Federal and State guidelines along with Buncombe County best practices.

• Identify cases for investigation of potential fraud and submit appropriate fraud referral documentation.

• Assist in local and state hearings process as necessary.

• Performs other related duties as assigned.

Knowledge, Skills, Abilities, and Other Abilities:

• Thorough knowledge of multiple income maintenance programs. General knowledge of all income maintenance programs.

• Knowledge of all available agencies, community, Federal and State programs, along with eligibility criteria, timelines, and requirements which could affect the client/applicant.

• Ability to analyze, comprehend and apply rules and regulations and often changing policie