Associate Manager, Payroll Client Services

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

• The opportunity to start and define a career path in management in a fast growing company
• Responsibility for a team of Payroll Support Specialists.
• The chance to develop and refine team processes and training programs, directly impacting team performance and customer satisfaction.
• Opportunities for professional growth in leadership, payroll and customer service.
• The autonomy to innovate and implement strategies that contribute to the long-term success of Remote’s payroll client services.

What you bring

• Leadership experience in a payroll customer service role, or relevant people managing/influencing skills as an individual contributor
• A strong foundation in payroll
• Exceptional verbal and written communication skills in English.
• A collaborative mindset, open to working with various teams across the organization.
• Strong analytical skills and adeptness in generating and interpreting reports to drive decision-making.
• A self-starter attitude, quick learning capability, and proficient computer skills.
• Excellent problem-solving skills, proactive in identifying and addressing issues before they escalate.
• Agility and flexibility in a fast-paced environment, with the ability to multitask and provide quick, innovative solutions.
• Experience with Zendesk or similar platforms is highly regarded.

Key Responsibilities 

• Lead and inspire a dedicated team of Payroll Support Specialists, driving them towards excellence in payroll, customer service and operational efficiency.
• Serve as the primary liaison for the team on all matters related to payroll, and inter-departmental collaboration.
• Foster an innovative approach to payroll customer service within the team, encouraging creative problem-solving and exceptional communication across all channels (email, chat, video, Slack, etc.).
• Learn to manage and administer our systems (Zendesk, email chat, etc.)
• Utilize data analytics to understand business needs and client trends.
• Develop and implement a comprehensive training curriculum for new and existing team members, enhancing their skills and knowledge of company processes, payroll systems, and customer service best practices.
• Exhibit excellent organizational skills, taking the initiative to address immediate issues while planning strategically for future team and customer needs.
• Engage directly with clients as needed, providing support and ensuring their satisfaction and loyalty to Remote’s services.
• Encourage a culture of continuous learning and improvement within the team, maintaining flexibility and a positive attitude in the face of challenges.

Practicals

• You'll report to: Senior Global Manager, Payroll Client Services
• Direct reports: 8-10 Payroll Support Specialists
• Team: Payroll - Payroll Client Services
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards