Jobs and Careers
WI
ServiceNow Technical Consultant -- Administrator
Windward ConsultingUnited States, United Statesfull_timeVerifiedPosted 14 Jan 2026
About the role
Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects. Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 4.7 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career. Windward is seeking a highly skilled and experienced ServiceNow Technical Consultant responsible for configuring and developing ServiceNow solutions that meet business and technical requirements. This role combines strong technical expertise in the ServiceNow platform with consulting and implementation skills to deliver high-quality, scalable applications and modules. The ideal candidate has hands-on experience building, customizing, and integrating ServiceNow applications across multiple modules.
Key Responsibilities
- Assist with ServiceNow administration, including troubleshooting issues.
- Coordinate the migration of catalog items and change workflows from a controlled instance to an instance managed by an external team.
- Act as a bridge between client stakeholders and new ServiceNow team, sharing requirements and feedback.
- Create test plans and perform testing on completed catalog items and workflows.
- Help define and document Change Management process requirements.
- Maintain project documentation and communicate regularly with stakeholders
- Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches.
- Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization.
- Support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 3–5+ years of ServiceNow adminstration or technical consulting experience
- Proven experience delivering at least one full-cycle ServiceNow implementation.
- Familiarity with Agile delivery (Scrum, SAFe, or other frameworks).
- Strong communication and client-facing presentation abilities.
- Strong understanding of ITIL and enterprise service management practices.
- Basic knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture.
- Experience with Flow Designer, IntegrationHub, and Service Portal development.
- Excellent problem-solving and debugging skills.
- ServiceNow Certified System Administrator
- ITIL v3 or v4 Certification
- DoD Active Secret Clearance
- Hands-on experience with ServiceNow integrations and API-based data exchange
- ServiceNow Certified Application Developer (CAD)
- Certified Implementation Specialist – ITSM is a plus
- Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM
- Remote
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s