Supervisor, IT Service Management (ITSM)

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
• Relocation assistance
• Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

COMPENSATION INFORMATION
The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Supervisor, IT Service Management (ITSM) | Pay Range: $109,500.00 -$142,250.00

Join Our Team as Supervisor, IT Service Management!

We’re looking for a proactive, detail-oriented leader to join our team as the Supervisor of IT Service Management (ITSM). In this role, you’ll lead a team responsible for core ITSM functions — including Change Management, Incident & Problem Management, IT Asset Management, Baseline Configuration, and Operating System (OS) Security Patching. These capabilities are essential to maintaining the reliability, availability, and security of SPP’s systems and ensuring compliance with regulatory standards.

As Supervisor, you will oversee day-to-day ITSM operations, ensure best practices are followed, and support the team in delivering high-quality, consistent processes. You’ll play a key role in driving continuous improvement, coordinating with internal teams, and contributing to SPP’s security posture. This position interacts across multiple departments and plays a leadership role in audit and regulatory activities related to IT controls and NERC CIP compliance.

This role is ideal for a leader who thrives on building strong teams, driving accountability, and strengthening organizational processes. You’ll have the opportunity to shape how SPP manages critical IT services, coach and mentor staff, and be a key contributor to enterprise-wide initiatives. If you're ready to lead where service management meets operational excellence, we encourage you to apply and help support the systems that power the grid.

Qualifications

Education Requirements:

• Bachelor’s degree in an Information Technology-related field, or equivalent job-related experience

Experience Requirements:

• 8+ years of experience in Information Technology, Engineering, or a related field

Required:

• Strong leadership skills
• Excellent customer service and organizational skills
• Flexibility and the ability to function with constantly changing and multiple priorities
• General knowledge of operating systems, application development and support, and database management systems
• Proven troubleshooting, problem solving, and analytical skills
• Excellent written and oral communications skills
• Understanding of, compliance with and enforcement of SPP Policies and Procedures

Preferred:

• Five (5) years utility industry experience
• Five (5) years of team leadership experience
• A variety of experience in Information Technology applications projects
• General knowledge of SPP Operations functions, processes, procedures

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical and