Thermal Technical Sales Lead

POSITION SUMMARY

The Compass Thermal Tech Sales Lead maintains technical support on customer projects and schedules, identifies and manage risks, scope of work and budget; ensures that operational teams and contractors have a clear understanding of client requirements.  This individual supports the Global Strategic Account (GSA) Technical teams for new products from design through implementations.  Must understand and be knowledgeable of live customer facilities, operations, and risk assessments.

RESPONSIBILITIES

• Supports a select list of GSA customer accounts to achieve both long and short-term operational and administrative objectives within assigned accounts.  Support Commissioning and IST topics/issues that need to be resolved in a timely manner. Ensure project close out.  Resolve any field application issues.
• Support Customer Factory Acceptance Testing.
• Support development and review of commissioning scripts and development or modification of SOO documents.
• Become the technical interface with Service, Engineering and Offering Management for product improvements or resolution.
• Provide support for First of Kind Solutions to make sure they execute at the customer flawlessly. 
• Assist sales as required with configurations for assigned accounts; occasionally, driving this activity as required within levels of authority.
• Reviews project documentation such as reports, customer required documentation, updated drawings, etc. for consistency, accuracy, completeness, technical compliance, etc. within the account/contract requirements.
• Interface with customer data center Operations to assist to optimize the Thermal system operations.

 

QUALIFICATIONS

• 5+ years of experience
• Understanding of HVAC and Controls and Data Center Operations
• Excellent communication skills, both written and verbal
• Excellent customer service skills
• Excellent organizational, analytical and interpersonal skills
• Ability to work and multi-task in a fast-paced environment
• Service industry experience required with knowledge of electrical distribution systems, critical space environments, service products, and clients. 
• Ability to work in a matrix management environment.
• Strong computer skills including editing, formatting and using templates in all Microsoft Office programs, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment. 
• A high degree of creative ability and independent judgment.
• The ability to think and act strategically, utilizing account plans to set specific account objectives. 
• Work with minimal supervision.
• The ability to take after-hour calls during nights, weekends and holidays.

 

EDUCATION

• Bachelor’s degree preferred.   Associates of Science (majoring in Electronics or Mechanical or technical discipline depending on the Technical Team), or military certification (achieved from at least three years of training), with at least 3 years of directly related experience will be held equivalent to the educational requirement. 

 

PHYSICAL & ENVIRONMENTAL DEMANDS

• None

 

TIME TRAVEL REQUIRED

• 15% to 20%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

 

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity o