Manager, Royalty & Client Services

 

At BMG, we recognize the power of music and are dedicated to ensuring it thrives. We are a community of artists, songwriters, and partners, working together to create music and build lasting careers. Here, music creators find not just a business partner, but a trusted home where their work shapes culture and leaves a legacy. Together, we evolve and grow.

 

We believe that creativity flourishes when people feel they belong. That means building a culture where everyone can show up as themselves, contribute freely, and be treated with fairness and respect - whatever their background, identity, or life story. We’re committed to creating a workplace where individuality is valued, inclusion is intentional, and everyone has the chance to grow. All applicants to BMG will receive equal treatment regardless of age, disability, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

 

Manager, Royalty & Client Services 

Nashville

 

Your Mission
We are seeking a strategic, and detail-oriented Royalty & Client Services person to join our global team. You will be responsible for core tasks which require attention to detail, patience, and time management. In this role, you will have tasks that are required to be completed on a defined schedule as well as many ad hoc tasks which support the greater team. We hope that you’ll be inspired to build onto existing processes you’re responsible for and offer suggestions on how we can evolve team processes.  

 

What You'll Be Doing

• Prepare Publishing Distributions on a quarterly basis. This will include, but not limited to, creating draft/final payment files, validation files, Payments Due List for finance, coordinating with finance day of distribution and notifying clients.     
• Prepare and maintain the Off-Cycle Payment process for the Royalty Teams and Finance Department. 
• Work with our Finance department and outside counsel to facilitate annual/ seasonal Escheatment review. 
• Responsible for monitoring and assigning internal/external inquiries from the BMG client ticketing system (Jira). 
• Prepare and release quarterly client outreach for VIP clients and coordinate with A/V department.
• Perform client updates within our systems to ensure proper payment and account details are on record.
• Assist clients and their management with admin support regarding our online portal, myBMG.  
• Perform ad hoc tasks as needed to support the department and BMG clients. 
• Investigate, review, and complete inquiries internally and externally by way of research, problem solving and collaboration with other departments.

 

What We Are Looking For

• Ability to multi-task, manage time efficiently, and prioritize tasks.
• Strong attention to detail and organization.
• Intermediate skills with MS Excel: V-look, pivot tables, cleaning data, conditional formatting, etc. 
• Previous years of industry or related experience working with publishing royalties, financial accounting, and client services.
• Strong interpersonal skills: being able to define the appropriate type of communication for internal and external conversations based on the situation, approaching clients with patience and empathy, and being able to build relationships with our clients and colleagues.
• Ability to transition between an analytical & servicing mind set. 
• Previous experience with Jira Service Desk & SAP.

 

Now What's In It For You

• Enjoy flexibility with our hybrid setup: 3 days in office, 2 days remote.
• Experience peace of mind knowing that our comprehensive medical, dental, and vision coverage has got you covered.
• Maximize your savings with our dollar-for-dollar 401(k) match of up to 6% after your first year.
• Take time off to recharge with 19 days of vacation per year.
• Save money and time with our commuter benefits program.
• Stay healthy and earn financial rewards with our fitness reimbursement program and wellness incentives.
• Access well-being support 24/7 through our Employee Assistance Program.
• Kick off your weekends early with Summer Fridays.
• Unlock your potential with development opportunities, including mentorship programs, LinkedIn Learning and educational reimbursements.
• Be inspired by our talented artists at our showcases and playbacks.

 

Pay Range
$63,000-$67,000 per annum

The pay range listed above is dependent upon factors such as