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ZO
Immersive Experience Technical Support
Zones, LLCUnited Statesfull_timeVerifiedPosted 13 Mar 2025
💰 $80,000/yr($70,000/yr – $80,000/yr)
About the role
Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on X @Zones, and LinkedIn and Facebook. Position Overview: We are seeking a highly skilled and dynamic Immersive Experience Technical Support professional to join our team This position will be located within a highly visible, customer-facing location that provides support to Executive level internal and external customers. Most work will be completed on-site within the facility located in Redmond, WA. What you’ll do as the Immersive Experience Technical Support: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. Experiences / Demo Support
- Provide technical support and assist Envisioning Specialists in demonstrations for customers and executives
- Perform real-time customer facing exhibit technical support and just-in-time troubleshooting to support Envisioning Specialists in preparation for or during a customer engagement
- Display Microsoft, Customer, and Partner solutions and technologies as part of a customer demonstration in a support capacity with an Envisioning Specialist
- Document memorable customer moments through maintaining and using provided professional photography equipment and delivering high quality output of these images
- Develop and optimize video content, ensuring high quality end product utilized for training, readiness and video libraries
- Design dynamic scenes for live or recorded broadcasts shown to internal audiences, customers or partners using OBS, Stream Deck, and Microsoft Teams
- Oversee video production equipment, ensuring hardware and software reliability and world class end product
- Provide technical consulting, task coordination and integration support for planning, installation and preparation of customer facing exhibits and demos
- Assist in installation and integration of AV equipment, software, and physical props
- Configure and setup demos ensuring all security and functional requirements are met
- Coordinate delivery, installation, management and return of partner-owned demo equipment and resources
- Diagnose and resolve complex technical issues related to AV equipment, systems, and software
- Replace or repair faulty components with minimal disruption to scheduled events or demos
- Perform physical device or equipment repairs, device imaging and/or supporting repairs or adjustments to a third party’s equipment
- Perform system diagnostics and in-depth troubleshooting for hardware and network issues, escalating to Level 3 support or Partners when necessary
- Perform routine preventative maintenance and testing to ensure systems are operating at peak efficiency
- Conduct regular health checks of AV systems and software, including equipment calibration, firmware updates, and performance optimization
- Monitor systems for potential issues and proactively resolve them before they affect demo functionality
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