Sr. Account Manager

Here at Crisp, we value the strength in teamwork, and strongly believe that it’s the key to Crisp’s success. By bringing together bright, motivated creators, wherever they live and work, we are leveraging humanity’s diversity of experience and background in order to understand the challenges facing our food supply, and solve them together. Come join us, and help build the type of business you’d like to be a part of.

About this Position:

This role is directly accountable for maximizing the success of Consumer-Packaged Goods (CPG) clients, across the Cantactix (now a Crisp company) portfolio of products and services.  This role ensures that our existing clients are taking advantage of all of our solutions to improve their business.  This role is based in North-west Arkansas to support the Walmart supplier community. 

This role will partner directly with our clients, ensuring they have plans in place to continue receiving value from their investments.  They will identify new opportunities within their accounts by broadening the client account teams Cantactix can assist by introducing new solutions.  This role will collaborate with the broader Cantactix team to develop solution-based proposals and will lead the creation and presentation of those solutions.  They are responsible for negotiating contracts with clients to meet, or exceed, the sales targets set by the VP, Sales and Marketing, and the GM & SVP - Cantactix. 

This role will embrace our Cantactix Core Values as their guiding principles, solving client problems and helping the Cantactix team continually improve our customer-centric solutions.  As an expert in building deep relationships with major accounts, this role will continually develop their skills, as well as advise Cantactix leadership and their peers on best practices in this area. This role will identify new challenges clients are experiencing and help execute new solutions that offer value realization for their accounts and the broader supplier community.

The Roles and Responsibilities are molded by our Core Values:

• Can-do, problem-solving attitude
• Leverage our team to solve customer problems with innovative solutions
• Advocate for customers and for the solutions to their challenges
• Engage as a thought-leader in the Walmart supplier community
• Utilize Cantactix tools to manage customer communications and forecast work
• Doing what is right
• Increase value for our customers, while growing our revenue
• Lead our team by example
• Listen to customer issues attentively and with empathy
• Negotiate win-win contracts and pricing
• Sharing Knowledge
• Share your expertise and mentor teammates
• Share industry knowledge and best practice with our customers
• Evangelize Cantactix capabilities to the broader market
• Building trusting relationships
• Identify, pursue, and develop relationships within our accounts and in the broader supplier community
• Offer professional, effective and efficient solutions to customer challenges
• Strengthen relationships with internal and external partners
• Collaborate with the broader Cantactix team
• Balancing work and life
• Meet and/or exceed sales targets by building funnel, closing deals and achieving revenue goals
• Manage your career development while embedding rest and leisure
• Support peers when and how they need help

Skills and Experience:

• Five+ years managing major consulting or software clients, ideally in supply chain applications
• Experience selling into Consumer-Packaged Goods (CPG) industries
• Expertise in working within the Walmart advisor eco-system
• Strong leadership, communication, organizational and presentation skills
• Experience with the Blue Yonder Category Management application suite of software
• An understanding of the B2