Sales Experience Lead

 

POSITION:  Sales Experience Lead

LOCATION: Mahwah, NJ

 

 

Live the Exceptional With Soul.  This is the singular purpose of JLR. 

 

At the core of these experiences are the products themselves.  The JLR brands have undergone a dramatic transformation over the past years. 

 

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.

 

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

 

Reporting to the Sales Operations Director, you will be responsible for managing and leading the Sales Experience & Modern Luxury Experience programs across the US.

 

What you will be doing:

• Supervise a team of 3 Direct Reports 
• Serve as the US market expert on Sales NPS, Sales 6, Lost Leads and Lead Management.  Develop reports and ad-hoc programs to support these Global programs locally.  
• Responsible for leading customer experience for the Sales Organization 
• Serve as the SME for MLPX within Sales
• Oversee Leads Performance & best practices.
• Manage all VIP customers 
• Manage Special Edition customer lists 
• Lead the team providing insights on sales experience analytics, MLPX platform analytics. 
• Serve as the SME on Medallia. 
• Participate in Global Sales Process and/or Lead Management conferences and support global standards and global sales process guidelines, ensuring US business practices are understood and taken into consideration. 
• Perform other duties as required

 

What you will need:

• Bachelor’s Degree is preferred, or equivalent work experience
• 5+ years related experience 
• Ability to lead a small tactical team 
• Ability to interact with high profile customers and provide an exceptional experience 
• Problem-solving ability to address Modern Luxury Experience challenges 
• Ability to perform statistical analysis to provide insights from SME areas.
• Strong analytical, verbal, and written skills
• Strong organizational skills with a keen attention to detail
• Must be a team-oriented self-starter.
• Must be able to work under pressure and meet firm deadlines, while consistently delivering a high standard of work
• Excellent interpersonal and presentation skills are essential, and must be comfortable presenting to all levels of management