Colorado Remote Membership Sales and Service Rep.

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

Primary Duties and Responsibilities:

Under general supervision, receives, responds, and handles incoming telephone calls with occasional outbound calling to members in a professional, friendly, and courteous manner. Utilize Selling skills to build the Member relationship/experience while maximizing information and sales opportunities.

Through consultation, cross-sells appropriate club products using expertise, listening skills, member information, job and product knowledge, and the next best opportunity platform to maximize sales. 

Consistently demonstrates a positive service attitude to members by accurately and courteously explaining policies and procedures.

• Handle, resolve, and process all membership inquiries through first-call resolution including billing, renewal, upgrades, payments, information changes, duplicate cards, processing payments etc. 

• Sell new memberships, and upgrades whenever possible to increase base growth. Act as contact for membership sales through direct mailings and marketing promotions.

• Maximize all NBO opportunities – account maintenance, sales, warm transfer skills etc. through transition and closing skills.

• Assist members through consultation by giving verbal and written email information including but not limited to – directions, attractions, hotels, State parks, other areas of interest, weather conditions, road closures, member information, discounts, and rewards programs.  Complete Triptik requests; assist in auto vacation planning etc.

• Receive and process cross-over support as needed and during disaster situations.

• Adhere to performance metrics to include managing calls, schedule adherence, and other metrics as prescribed by leadership.

How you will benefit:

·         Our Auto Club Group Membership Sales and Service Representatives earn a competitive salary of $16.75 per hour to start with uncapped commission and incentives.

·         Full-time, paid training

·         Various afternoon and evening schedules to pick from that include weekends and holidays.

·         Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

o    401k Match

o    Medical

o    Dental

o    Vision

o    PTO

o    Paid Holidays

o    Tuition Reimbursement

II. Required Qualifications

Education:

• High school diploma or equivalent

• Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products.

Experience:

• Minimum: 6 months of customer service/sales experience in a fast-paced computer-automated business environment.

Knowledge and Skills:

• Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and other skills and computer knowledge are required.

• Must have excellent communications skills and good customer service skills with the ability to set personal goals based on job requirements and be team-oriented.

• Must have soft sell skills and be able to multi-task.

• Ability to set up computer equipment and troubleshoot minor connectivity issues.

III. Preferred Qualifications

• MS Office (Outlook, Teams, Word, Excel, PowerPoint)

• Preferred: 1-2 years of customer service. Advanced computer skills. Prior sales experience.

IV. Work Environment

This is a Colorado remote work position.

Works remotely from home in a virtual call center environment in a dedicated workspace free from distractions. Call Center employees work remote full-time. Must work non-standard hours, such as nights, weekends, split shifts, holidays, on an as-needed basis; shifts may be flexible as assigned. (Center open 362 days).

Important Note: The above statements describe the principal and essential functions, but not all func