Digital Customer Success Project Manager

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: 

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role  

Proofpoint is seeking a Digital Customer Success Project Manager to drive scalable, digital-first customer engagement across the lifecycle. This individual

contributor role will focus on designing and executing programs that improve customer adoption, engagement, and retention through targeted, data-driven

digital experiences.
 

You will partner closely with Customer Success, Marketing, Product, and Operations to deliver programs that help customers realize value from Proofpoint

solutions while scaling impact across a global customer base.

Your day-to- day

Digital Customer Success Programs

• Design and execute digital customer success programs that support onboarding, adoption, and ongoing engagement

• Build and manage a calendar of digital touchpoints, including email campaigns, in-product messaging, webinars, and lifecycle journeys

• Apply digital CS best practices such as segmentation, personalization, and journey orchestration to deliver relevant, timely customer experiences

• Support scalable tech-touch engagement models to complement high-touch Customer Success efforts

Customer Advisory Board (CAB) & Community Initiatives

• Establish and manage a digital-first Customer Advisory Board (CAB)

  • Identify and recruit customers aligned to strategic segments

  • Plan agendas, facilitate sessions, and capture actionable insights

  • Partner with internal stakeholders to operationalize feedback

•  Support monthly customer office hours and webinars

  • Coordinate logistics, speakers, and content

  • Drive attendance and engagement

  • Ensure post-event follow-up and content distribution

Program Execution & Cross-Functional Collaboration

• Independently manage end-to-end program execution, from planning through delivery and optimization

• Partner with Customer Success, Product Marketing, and Product teams to align messaging and priorities

• Develop and maintain program playbooks, templates, and documentation to ensure consistency and scalability

Reporting, Analytics & Optimization

• Define and track key performance indicators (KPIs) for digital programs (e.g., engagement, adoption, retention, NPS)

• Analyze program performance and customer behavior to identify trends and opportunities

• Use data to continuously optimize programs and campaigns

• Build and deliver reports and dashboards to communicate impact to stakeholders

Required Qualifications

• 5+ years of experience in Customer Success, Digital/Lifecycle Marketing, or Program Management

• Strong understanding of digital customer success best practices, including:

  • Customer segmentation and journey mapping

  • Lifecycle and triggered communications

  • Scaled (tech-touch) engagement models

• Proven ability to independently manage programs and projects in a cross-functional environment

• Working knowledge of generative AI tools (e.g., ChatGPT, Amazon QuickSight/QuickSuite) to improve content creation, program efficiency, or analytics

• Strong analytical and problem-solving skills, with experience using data to drive decisions

• Excellent written and verbal communication skills

Preferred Qualifications

• Experience building or supporting Customer Advisory Boards (CABs) or customer communities

• Familiarity with marketing automation, webinar platforms, and customer success