Jobs and Careers

Family & Community Resource Center Administrator (PUBLIC SERVICE ADMINISTRATOR) (Option 6, Health an

United Statesfull_timeVerifiedPosted 9 Aug 2024

💰 $138,000/yr($114,000/yr – $138,000/yr)

About the role

Agency: Department of Human Services

Opening Date: 08/12/2024
Closing Date/Time:  08/23/2024
Salary:  Anticipated Salary: $9,500 - $11,500 per month ($114,000 - $138,000 per year)
Job Type:  Salaried
County:  Cook
Number of Vacancies:  1
Plan/BU:  None

****************A RESUME IS REQUIRED FOR THIS JOB POSTING****************

Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Posting Identification Number 39912

Position Overview

The Division of Family & Community Services is seeking to hire an energetic and detail-oriented administrator to oversee the operations of the Special Units Office. The position supervises and administers the activities of professional and non-professional staff providing casework services to applicants seeking public assistance or referrals. The Division helps Illinois residents by connecting them with many programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.

Job Responsibilities

Serves as Administrator of a Family & Community Resource Center (FCRC) in the Division of Family & Community Services (FCS), Department of Human Services (DHS).
Serves as full-line supervisor.
Reviews and evaluates reports of casework activities including error reports, audit findings and quality assurance reviews.
Interprets, explains and implements new policies and procedures or changes in existing policies and procedures.
Travels to establish and maintain effective public relations with employers and other interested parties in the local area served.
Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

Requires knowledge, skill, and mental development equivalent to completion of four (4) years college with course work in a social or human services field.
Requires three (3) years progressively responsible administrative experience in a health or human services organization.

Preferred Qualifications

Three (3) years of professional experience interpreting and implementing policies, procedures and goals of public assistance services such as cash, food and medical assistance programs.
Three (3) years of professional experience in a public assistance eligibility system such as Integrated Eligibility Systems (IES).
Three (3) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff and approving time off.
Two (2) years of professional casework experience in a social service agency.
Two (2) years of professional experience providing technical training and assistance to staff to ensure the accurate and timely benefits in service delivery.
Two (2) years of professional experience communicating with both internal and external stakeholders daily ensuring detailed and critical analysis of work performed.
Experience in public speaking to large and small audiences.
Basic proficiency in Microsoft Office Suite.