GENESIS HEALTHCARE SYSTEM
 

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. 

Position Details:

Work Shift:

Varied Shift (United States of America)

Scheduled Weekly Hours:

0

Department:

GCMC Public Safety

Overview of Position:

Protects life and property of all person on Genesis HealthCare System property. Must be knowledgeable of Genesis policy/procedures. Works in tandem with other departments/employees to work out problems and find solutions to patient, visitor and staff needs.

ESSENTIAL DUTIES
1.    Patrols facilities and grounds to help prevent fire, theft and vandalism. 
2.    Makes arrest in collaboration with the agency having jurisdiction where facility is located and the enforcement of the Ohio Revised Code.
3.    Helps ensure safety of all employees, patients and visitors throughout the Genesis facilities.
4.    Appears in court when necessary.
5.    Documents all security incidents and assists with the restraints of combative patients.
6.    Handles patient valuable storage and return.
7.    Conducts monthly fire extinguisher checks.
8.    Conducts quarterly dire drills per schedule.
9.    Work with inpatient psychiatric unit for safety of patients, visitors and staff while following CMS, OSHA and other regulations.

QUALIFICATIONS
1.    High school graduate or equivalent.
2.    Must have a certificate from the Ohio Peace Officer Training Academy (OPOTA) and be eligible for commission in the State of Ohio.
a.    NOTE:  Individuals who have not been appointed as either a peace officer or trooper for more than one year but less than four years, shall be required to successfully complete a refresher course prescribed for the executive director within one year of reappointment. be a commissioned Police Officer in the State of Ohio with 
3.    Current firearms qualification is required.
4.    Must have a valid Ohio driver’s license.
5.    Excellent interpersonal, decision-making, facilitation, conflict resolution and investigative skills.
6.    Demonstrated excellence with listening, verbal and written communication skills in order to work effectively with a wide variety of individuals and situations.
7.    Ability to provide outstanding customer service and maintain a high degree of confidentiality.
8.    Must have problem solving skills the ability to work independently or as part of a team and under pressure in complex and changing working environment.
9.    Basic computer skills and knowledge of computer software, including programs such as Word, Excel, Power Point, etc.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1.    Living the Genesis Mission, Vision and Values
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2.    Patient Centered Care  (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3.    Promotes Patient and Employee Safety 
• Demonstrates safe Patient Handling (i.e. transfers, transport, care admi