Supervisor, ED Social Work, 40 Hours (Nights / No Weekends / No Holidays)

POSITION SUMMARY:

Provides direct supervision for Emergency Department (ED) Social Workers within the Care Management department. Responsible for orienting, scheduling, supervising, and conducting performance appraisals for all ED social work staff. Ensures adequate shift coverage, facilitates daily huddles to assign cases and priorities, and provides clinical guidance and professional development. Assists with the coordination and oversight of departmental projects and programs, including the BNI Program, Critical Incident Debriefing Program, Intern Program, Clothing Bank, Bereavement Program, and Social Work Continuing Education Program. Employs clinical social work techniques and theory to consult, assess, and intervene with high-risk patients and their families, addressing and mitigating emotional and social challenges to support patient-centered care.

Position: Supervisor

Department: ED Social Work

SCHEDULE: 40 Hours (Nights)

Monday - Friday 11pm - 7:30am

ESSENTIAL RESPONSIBILITIES / DUTIES:

Managerial Duties

• Assist with onboarding, orientation, and performance evaluations to build a motivated and competent social work team.

• Oversee daily shift operations, ensuring adequate social work coverage and facilitating daily huddles to assign cases and establish priorities.

• Supervise staff through training, delegation, mentorship, and performance feedback.

• Provide clinical guidance and professional development opportunities for team growth.

• Foster a collaborative and supportive work environment to promote staff well-being and professional advancement.

• Contribute to departmental projects and programs, including BNI Program, MVPP, Critical Incident Debriefing, Intern Program, Clothing Bank, Bereavement, SW Continuing Education, and quality improvement efforts.

Clinical Duties

• Provide oversight and consultation for crisis interventions and complex patient and family needs.

• Oversee psychosocial assessments, safety planning, bereavement support, and resource referrals.

• Deliver trauma-informed crisis intervention and respond to high-risk or complex cases, including DCF involvement.

• Ensure timely documentation and compliance with hospital policies for all patient interactions.

• Lead during large-scale emergencies (e.g., mass casualty incidents) and provide expert guidance on ethical concerns and patient-centered care.

Direct Patient Care Duties

• Conduct psychosocial assessments, identify emotional and social challenges, and formulate care plans.

• Address abuse/neglect concerns and ensure timely legal compliance and consultations.

• Provide psychosocial support to patients and families to improve functioning and emotional well-being.

• Collaborate with the healthcare team to address patients’ needs.

• Ensure all documentation adheres to hospital policies and patient confidentiality.

Administrative and General Duties

• Facilitate monthly staff meetings and ensure effective communication on departmental updates and policies.

• Review and contribute to departmental reports, data analysis, and quality assurance initiatives.

• Maintain compliance with regulatory and hospital standards, infection control, and safety protocols.

• Supervise MSW students and support graduate and undergraduate training programs.

• Represent the department within the hospital and the broader community.

• Maintain professional competency and licensure through continuing education and training.

• Identify areas for operational improvement and recommend solutions.

Collaboration & Communication

• Represent Social Work at ED meetings and hospital committees, advocating for social work perspectives.

• Serve as a liaison with interdisciplinary teams to ensure coordinated, holistic patient care.

• Build positive relationships with internal departments and hospital leadership to streamline processes and share updates.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• Master’s Degree in Social Work Required

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Licensed C