Sr. Manager, Customer Account Management – Enterprise Strategy

Employee Type:

Full time

Location:

AR Bentonville (A St.)

Job Type:

Customer Service

Job Posting Title:

Sr. Manager, Customer Account Management – Enterprise Strategy

About Us: 

TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future.

Named one of America’s Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight – One Customer at a Time." Guided by our values—Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together. We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.

What You Gain: 

• Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!

• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.

• Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays).

• Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way.

• An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.

• Access to our wellness and employee assistance programs.

Job Description:

About the Role:

Join our team as the Sr Manager, Customer Account Management – Enterprise Strategy, based out of our Bentonville, AR location. In this role, you will serve as a strategic liaison between our customers and the THS Account Management organization, driving initiatives that enhance forecasting accuracy, service performance, and overall cost-to-serve. You will lead the design and implementation of enterprise planning solutions, develop tools and processes that elevate Account Management capabilities, and provide data-driven insights to support Joint Business Planning and other strategic priorities. This position requires strong cross-functional collaboration with CAM, Customer Service, Logistics, Sales, IT, and Network Operations to streamline processes, accelerate decision-making, and unlock value-added opportunities. Ideal candidates will bring deep analytical expertise, project leadership experience, and a proven ability to influence strategy, drive continuous improvement, and deliver meaningful business outcomes in a fast-paced, dynamic environment.

You’ll add value to this role by performing various functions including, but not limited to:

• Collaborate with CAM, Customer Service, Logistics, Sales, IT, and Network Operations to gather business requirements and deliver actionable insights that support JBP and enterprise initiatives.
• Design and implement Account Management planning solutions that enhance forecasting effectiveness, service performance, and operational efficiency.
• Develop and maintain enterprise-level tools and capabilities that enable the CAM team to identify and convert customer opportunities into value-added service solutions for THS.
• Lead efforts to streamline systems and processes that improve KPI tracking and drive performance improvements across the end-to-end customer supply chain.
• Enhance speed of decision-making on network requests by synchronizing efforts with Network Operations, Logistics, and Account Management.
• Support execution of major CAM initiatives and business plans, ensuring cross-functional alignment and effective implementation.
• Generate and implement solutions that elevate customer satisfaction, increase o