Jobs and Careers
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Priority Responder - Project Manager
IICRCMyrtle Beach, United Statesfull_timeVerifiedPosted 21 May 2026
About the role
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Priority Responder/Project Manager Job Description
Job Title:
Priority Responder / Project Manager (PM) – Fire & Water Restoration
Location:
Myrtle Beach, SC & Fayetteville, NC
Job Type:
Full-Time
Reports to:
General Manager, Myrtle Beach/Fayetteville Franchise
Position Overview:
The Priority Responder / Project Manager (PM) is responsible for rapid response, job acquisition, emergency stabilization, customer communication, and full-cycle project management for fire, water, storm, and large-loss restoration projects. This position serves as the first point of contact during emergency events and is responsible for securing work, building customer confidence, coordinating resources, documenting losses, and managing projects from initial response through completion. The Priority Responder / PM must operate with urgency, professionalism, and strong organizational skills while maintaining excellent communication with customers, insurance carriers, internal teams, and subcontractors.
Key Responsibilities
Emergency Response
- Respond immediately to emergency losses and priority leads in a professional and timely manner
- Arrive onsite promptly to assess property conditions and determine mitigation needs
- Take immediate action to stabilize losses and prevent further damage
- Establish customer confidence through clear communication and professionalism
- Coordinate emergency services, resources, and initial response efforts
Job Acquisition & Customer Management
- Secure signed work authorizations and all required documentation
- Clearly explain the restoration process to property owners and decision-makers
- Coordinate with insurance representatives, adjusters, and stakeholders as needed
- Convert emergency response opportunities into secured projects
- Maintain strong customer relationships throughout the project lifecycle
Project Management
- Manage projects from initial loss through final completion
- Coordinate labor, equipment, subcontractors, and materials effectively
- Monitor project timelines, budgets, and production schedules
- Maintain consistent communication with customers, team members, and stakeholders
- Ensure quality control, compliance, and high levels of customer satisfaction
- Identify and resolve issues proactively to prevent delays
Documentation & Estimating
- Develop accurate scopes of work and project documentation
- Perform moisture inspections and complete moisture mapping
- Capture photos, sketches, and detailed job records
- Complete Docusketch scans and generate floor plans
- Enter and maintain accurate job data in company systems
- Provide Rough Order of Magnitude (ROM) pricing when required
- Support estimating and cost projection efforts
Large Loss Responsibilities
Initial Response & Assessment
- Serve as the Priority Responder for large-loss events
- Conduct initial site assessments, stabilization, and safety evaluations
- Coordinate immediately with the Large Loss Team and leadership
Job Acquisition & Scoping
- Secure emergency mitigation and reconstruction opportunities
- Develop preliminary scopes of work and project strategies
- Provide initial ROM pricing as appropriate
- Coordinate with adjusters, consultants, engineers, and ownership groups
Resource Coordination & Project Oversight
- Coordinate labor, equipment, subcontractors, and materials
- Assist in developing project schedules and production plans
- Oversee large-loss projects from initiation through completion
- Monitor progress, budgets, documentation accuracy, and customer expectations
- Maintain communication with leadership and key stakeholders
Storm Response
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