Assistant Director of Enrollment Services INTERNAL ANNOUNCEMENT

INTERNAL ANNOUNCEMENT - Applicants must be a current, active Pikes Peak State College employee within the 2025 calendar year, any capacity.

This is a NON-CLASSIFIED employment opportunity.  Visit the State of Colorado for Classified employment opportunities.   

The primary responsibility of the Assistant Director of Enrollment Services is to lead a team that provides service to prospective, admitted, continuing, and graduated students on all enrollment related functions and processes. The Assistant Director of Enrollment Services leads the college’s Call Center team, as well as the in-person customer service team at the Centennial Campus. Enrollment Services is key to supporting the mission and goals of the college, and this position develops and executes strategic

Enrollment Services plans to achieve enrollment goals. This position establishes and nurtures relationships with key stakeholders across the college to improve access to education, remove barriers to enrollment, and ensure students receive the service needed to understand their options for paying for college. Provides leadership, guidance, and training on policies and processes related to enrollment. This position is the primary administrator of the First Nations Promise Program and is responsible for administering and assessing access to the FNPP. This role emphasizes leadership, training provision, activity coordination, and developing high quality services for all PPSC students with the goal of providing access to PPSC, enrollment in courses classes, and coordinated support to students from all student services departments.

The college offers the possibility for alternative work arrangements such as flexplace, remote work, or flextime scheduling upon completion of training and department needs.

Minimum Qualifications

• Completed bachelor’s degree from a regionally accredited institution OR completed associate degree with two years of professional level experience performing similar duties to those described for this position OR four years professional level experience performing similar duties to those described for this position.
• Two years of professional experience in enrollment services in higher education.
• Two years of professional experience in higher education leadership or management with direct supervisory experience.
• Two years of professional experience in leading a higher education call center.
• Demonstrated experience administering promise program acceptance processes.
• Demonstrated experience leading a team that provide reactive student services and document intake/processing at a customer service desk, over the phone, via email, and text message.
• Demonstrated experience using Ellucian Banner and EAB Navigate.

Professional level experience is defined by the Colorado Division of Human Resources: A position that involves the exercise of discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing, integrating, applying, or sharing an organized body of knowledge.  Colorado revised statute (C.R.S. 24-50-135(1) allows colleges to exempt positions from the State Personnel Classified System that are determined to be professional level work.

Preferred Qualifications

• Completed Master’s degree from a regionally accredited institution.
• Demonstrated experience building collaborative relationships with departments across the college.
• Demonstrated experience using relevant higher education technology.
• Bilingual in English and Spanish

For full consideration, all application materials must be received by 4:00 p.m. on June 18, 2025.  

Must be a State of Colorado resident or able to relocate to Colorado prior to first date of employment.

Visa support is not available for this position.

INTERNAL ANNOUNCEMENT - Applicants must be a current, active Pikes Peak State College employee within the 2025 calendar year, any capacity.

Application Instructions:  Application must be submitted online.  Incomplete applications may not receive full consideration.  A complete application will include:

• Cover letter - Address the minimum and preferred qualifications in the order listed on the job announcement.
• Resume - Reflect experience, education, knowledge, skills, and abilities.  
• Unofficial Transcripts - Unofficial transcripts