Intelligence and Crisis Management Professional

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

In this role, you will be responsible for providing strategic intelligence and supporting Crisis Management activities to minimize the impact of disruptions to business operations, ensure the safety of employees, and protect the organization's assets.

Tasked with supporting the growth of the intelligence and crisis management program includes assisting with the development and delivery of routine and ad-hoc intelligence reports, ensuring consistency and adherence with Crisis Management policy, and supporting cross-functional teams to ensure a proactive, informed, and coordinated response to potential and ongoing crisis events.

This position will take the lead in ensuring global situational awareness in the form of intelligence outlooks, regional geopolitical snapshots, situation reports, etc. The position also entails ensuring alignment between Intelligence and Crisis Management capabilities, strategies, and initiatives to drive key business decisions, facilitate preemptive risk mitigation strategies, and ensure effective crisis response.

Responsibilities:

• Provide daily/weekly “over the horizon” intelligence reports and regional geopolitical snapshots to management/CSO/operations.

• Assess global geopolitical risks with potential impact to life safety or operations.

• Provide situation reports for ongoing or breaking events.

• Executive level “on the radar” and “on the horizon” reporting and briefings.

• Coordinate with Crisis Management Teams and internal partners to ensure appropriate support is provided and available during a crisis event.

• Implement key Intelligence and Crisis Management strategies and initiatives.

• Review Intelligence and Crisis Management reports and KPIs to ensure policy adherence.

• Assist in the maintenance of internal and external facing Corporate Security and Crisis Event pages

• Partner with other business units to assess their intelligence and crisis management needs.

• Work with external partners, such as emergency services, government agencies and insurance providers, to ensure appropriate support is available during a crisis to regional and country Crisis Management Teams (CMT).

• Act as the primary point of contact for multi-disciplinary teams during significant crisis management related issues within the organization.

• Support live event Lesson Learned/Postmortem assessments with front line teams, key partners, and stakeholders to identify gaps and risks, analyze and identity root cause for remediation and improvements to processes, procedures, plans and playbooks.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect.  We have training and upskilling programs that you find anywhere else, including hands-on experience, learning opportunities, and the change to certify in all four major platforms.  One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retain. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills, Experience and Circumstances: