Senior Manager, People Products - Recruiting

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are seeking a Senior Manager, People Products - Recruiting to join our Global Talent Acquisition Team to drive our internal product serving as overall business product leader, ensuring enterprise standards and world-class experiences exist across ServiceNow.  This role is a key role in our new operating model, ensuring that our product and experiences work seamlessly together for the benefit of ServiceNow’s candidates, hiring managers and TA Team.  You will also be key in our constant drive to be the best Customer Zero on the Now Platform related to our Talent Acquisition toolsets.

The ideal candidate will have a proven track record of successfully building out HR products supporting Recruiting as well as partnering with varied stakeholders to ensure the best experiences.

What you get to do in this role: 

• Develop and drives strategic business vision and roadmap for our internal Recruiting Products (internally called Find Me) through thought leadership and design thinking to impact the hiring of top talent to fuel ServiceNow’s continued growth.
• In partnership with the TA Strategy leader manages the TA prioritization and backlog to ensure the highest value work is delivered to end-users
• Define optimal experience strategies, working with internal TA strategy, optimization and analytics teams to identify gaps, build for scale and innovate with automation opportunities aligned to business objectives and KPIs.
• Oversee change management strategies for product rollouts / enhancements in partnership with key internal enablement teams.
• Continuous monitoring of the external market to ensure we are market competitive in our Recruiting experiences.
• Seek out opportunities based on persona feedback, always searching for a better way with a consumer grade experience
• Translates product vision within the broader TA Team and Technical Product Management within the Digital Technology team
• Provide stakeholders with visibility into product health including business roadmap, adoption, progress against improvement projects, and the backlog
• Partner with Project Management teams for delivery strategy and value realization
• Partner with Technical Product Management, Engineering and UX/Design to ensure delivery on the product vision and the customer's desired outcomes and key results
• Partner with the ServiceNow product team to innovate and shape our technology to enhance the experience for the end user, where applicable
• Partner with Technical Product Management, Engineering and UX/Design to ensure delivery against the roadmap
• Leverage trends and data to identify Recruiting opportunities and influence changes to operations, process or programs

Qualifications

To be successful in this role you have:

• Experience leading Recruiting products that focus on delivering measurable business outcomes and value (ATS, CRMs, Event Mgmt, etc)
• Passion for technology, process and innovation to improve the way people work using our products and the possibilities that come from building world-class customer experiences
• Ability to build trusted relationships