Financial Services Associate (Multiple Positions)

Title: Financial Services Associate (Multiple Positions)

State Role Title: 19031

Hiring Range: Commensurate with experience

Pay Band: 4

Agency: Department of Taxation

Location: Danville, Va.

Agency Website: https://www.tax.virginia.gov/work-with-us

Recruitment Type: General Public - G

Job Duties

Virginia Tax’s Office of Customer and Tax Services is seeking Customer Service Associates who are customer-focused individuals to provide assistance to taxpayers, businesses and their representatives over the telephone. The Contact Center is a fast-paced, dynamic work environment which requires quick learning and thinking, strong interpersonal skills, and professionalism in dealing with the public. There will be opportunities to work with other partnering units also.

The Contact Center is the first point of contact for the majority of the agency’s customer service functions and serves a vital role in fostering positive customer interactions and ensuring timely responses to inquiries.

These are full time positions, with 8-hour shifts, Monday-Friday, 8:30am – 5:15pm ET. This is a remote/home-based position once trained. Training is 5-7 weeks, with the first 2 weeks in person, and then you would transition to remote. The anticipated start date for the positions will be in July 2025.

The anticipated hiring salary is up to $44,192, commensurate with experience.

To be eligible to telework from home, a hard-wired high-speed Internet connection is REQUIRED with a download speed of 10 MB or higher, an upload speed of 10 MB or higher, and a maximum latency of 75 MS. Your modem/router must have ethernet ports for a physical phone connection. (See testing requirements under special instructions)

As a member of the Virginia Tax team, you can expect additional benefits such as:

• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options.
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave!
• Comprehensive and affordable health benefits.
• Got student loans? You may be eligible for the Public Service Loan Forgiveness program.
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more.

At Virginia Tax…
We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, but we are also the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.
What we do matters. So do you.

Minimum Qualifications

• Call center experience
• Strong computer skills to include the use and navigation of multiple systems
• Customer service skills
• Strong communication skills and demonstrated ability to effectively communicate with a diverse population, including expectational listening, call control, and de-escalation techniques.
• Experience analyzing and researching critical information and relaying that information to customers in an understandable manner

Additional Considerations

• Experience working in accounting, banking and tax preparation

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Internet Speed Test: To test the speed of your internet connection, from your home computer go to www.speedof.me and click the “Start Test” icon. A download speed of 10MB or higher, an upload speed of 10MB or higher and maximum latency of 75ms is REQUIRED.

All Virginia Tax employees must be current with filing their Virginia state tax returns ensuring they were filed in compliance with established laws, rules and regulations.

Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) che